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ACMA releases guidance to digital platforms on voluntary misinformation and news quality code


The Australian Communications and Media Authority (ACMA) has today released a position paper outlining its expectations for a voluntary code or codes of practice on misinformation and news quality to be developed by digital platforms.

The position paper—Misinformation and news quality on digital platforms in Australia - A position paper to guide code development—includes a model code framework for consideration, including objectives and outcomes to be achieved for the benefit of Australian users of digital platforms.

According to the University of Canberra’s Digital News Report: Australia 2020, 48% of Australians rely on online news or social media as their main source of news. But 64% of Australians are concerned about what is real or fake on the internet.

“That should rightly be of immense community concern. False and misleading news and information online has the potential to cause serious harm to individuals, communities and society,” ACMA Chair Nerida O’Loughlin said.

“In developing this new code, digital platforms will need to balance the need to limit the spread and impact of harmful material on the internet while protecting Australians’ important rights to freedom of speech.

“Digital platforms should not be the arbiters of truth for online information. But they do have a responsibility to tackle misinformation disseminated on their platforms and to assist people to make sound decisions about the credibility of news and information.

“We know that major platforms have stepped up their processes during the COVID-19 pandemic due to the prevalence of information potentially harmful to health and property.

“It’s now time for digital platforms to codify and commit to permanent actions that are systematic, transparent, certain and accountable for their users in addressing such potentially harmful material.”

The Australian Government has asked the ACMA to oversee the platforms’ code development process and report to Government by June 2021. This follows recommendations by the Australian Competition and Consumer Commission in its 2019 Digital Platforms Inquiry.

The ACMA’s position paper identifies three key objectives to be achieved through the code:

  • reduce the impact of harmful misinformation
  • empower people to better judge the quality of news and information
  • enhance the transparency and accountability of platforms’ practices.

The ACMA anticipates the digital platforms will work together, including undertaking public consultation, to develop and have in place a single, industry-wide code by December 2020.

The position paper, Misinformation and news quality on digital platforms in Australia - A position paper to guide code development has been published on the ACMA website.

MR 26/2020

For more information, please contact ACMA Media on 0438 375 776 or

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