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Update on local number porting

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The ACMA is aware of Telstra’s suspension of Local Number Porting (LNP) due to the impact of COVID-19.

LNP is a regulatory obligation that allows consumers and businesses to keep their number and maintain continuity of service when changing service providers.

Telstra suspending these activities puts it in breach of its LNP obligations. Telstra has requested the ACMA extend regulatory forbearance while it seeks to restore its LNP activities. The ACMA has considered this request and will not be providing forbearance in this instance.

The ACMA’s first priority is to ensure Telstra restores all its LNP services in a timely and efficient manner.

As of 6 April 2020, Telstra has restored its processing of simple Category A and third-party ports. However, to date Telstra’s processing of complex Category C ports remains suspended. 

Telstra is reporting to the ACMA daily on its progress toward full restoration of LNP. Telstra has advised the ACMA that it expects to recommence scaled down processing of complex Category C porting from 18 May. By 6 July, it expects to have resumed LNP processing at full capacity.

Given the significant impact of Telstra’s LNP outage on both consumers and other carriers, the ACMA will continue to monitor the timeliness and adequacy of Telstra’s remediation efforts. Following full resumption of Telstra’s LNP services, the ACMA will consider if further action is required.

Those who may be experiencing issues should contact their telco, or Telstra (on 13 22 00).

Read our previous news article on LNP.

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