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Businesses pay $16,800 in penalties for telemarketing


20 December 2018

Primus Telecommunications Pty Ltd and iSelect Limited have each paid infringement notices of $8,400 and Dodo Services Pty Ltd has been formally warned, for telemarketing to consumers after they had withdrawn their consent.

This follows ACMA investigations of complaints it received which found that each of the businesses had made several calls to numbers after the consumers involved had clearly withdrawn their consent.

‘Telemarketers must have the permission of the consumer involved to call a number on the Do Not Call Register. Calling a number on the Register without consent is breaching the rules,’ said ACMA Chair Nerida O’Loughlin.

‘Consumers have the right to withdraw their consent to accept or continue a call at any time. Telemarketers must listen to consumers and take their obligations seriously by removing people from calling lists when asked,’ Ms O’Loughlin added.

These are the latest enforcement actions in the ACMA’s campaign targeting businesses breaking Australia’s telemarketing laws. A total of $385,200 in infringement notices has been paid to date this year.

Penalties for businesses in breach of Australia’s telemarketing laws include formal warnings, infringement notices or action in the Federal Court.

To help reduce unwanted communications:

  • report breaches to the ACMA
  • reduce telemarketing by putting your number on the Do Not Call Register
  • sign-up to the ACMA’s e-bulletin on telemarketing compliance.

MR 42/2018

For more information, please contact ACMA Media on 0438 375 776 or

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