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Accessing the IPND

The Integrated Public Number Database (IPND) is a record of most Australian phone numbers and owner details. It has listed and unlisted phone numbers.

A listed number is one a person has agreed can be shown in phone number directories and related services.

An unlisted (or ‘silent’) number is one a person does not want to make available. Telephone providers must give their customers a choice of a listed or unlisted number.

Access to listed numbers (IPND Scheme)

Under the IPND Scheme, people who publish telephone number directories can apply to use information in the IPND. They can only get information about listed numbers.

Researchers can also apply to use information about listed numbers in the IPND. This must be research that isn’t commercial and relates to:

  • public health
  • Federal, state and local government electoral matters
  • Commonwealth government public policy

Access may be ongoing or for a period of time.

T021 form—Public number directory publisher—Application for provisional authorisation

T028 form—Research entity application for authorisation and Privacy Impact Assessment

Access to unlisted numbers (IPND regulations)

Under the regulations, researchers can apply to use unlisted mobile phone numbers and related postcodes from the IPND. This must be research that isn’t commercial and relates to:

  • public health
  • Federal, state and local government electoral matters
  • Commonwealth government public policy

Access may be given to one person or a group of researchers for up to 12 months.

T031 form and guide to completing an application for access to unlisted mobile phone numbers for permitted research

Getting approval

The IPND Scheme and regulations require:

  • applicants to make detailed written applications
  • applicants to meet the rules and conditions (including any special requirements given by us)
  • that we assess applications within 90 days (it may be longer if more information is needed)

Privacy safeguards

To protect IPND data and the community's privacy, applicants must:

T023 form—Privacy Impact Assessment—public number directory publishers

Relevant legislation

IPND authorisations

Authorisations given under the scheme for doing research.

Research approvals (listed numbers)

Person/entity

Authorisation

Australian Bureau of Statistics

March 2020

Research approvals (unlisted numbers)

Authorisations given under the regulations for doing research.

Person/entity

Authorisation

Crosby|Textor Research Strategies Results Pty Ltd

May 2019

Enterprise Marketing & Research Services Pty Ltd

May 2019

Authorisations given for keeping directories

Person/entity

Authorisation

The Local Phone Book Company Pty Ltd

November 2008

Local Directories Pty Ltd

August 2009

Geoffrey Mark Harris

September 2009

Equifax Pty Ltd

February 2010

Perceptive Communications Pty Ltd

August 2010

Acceleon Pty Ltd

April 2011

Notable Imprint Pty Ltd

October 2016

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