Is your mobile network working for you? | ACMA

Is your mobile network working for you?

Recognising the vital role mobile devices play in the lives of Australians, the Australian Communications and Media Authority is holding a public forum focussed on consumers’ understanding and experience of mobile network performance.

Announcing the event today, ACMA Deputy Chairman Richard Bean said: ‘We want to explore whether consumers are able to understand what is happening when they have a poor experience using their mobile device, and whether they are able to compare and choose mobile networks according to their particular needs.’

A discussion paper released today identifies areas for focus at the forum. It explores:

  • The factors that shape consumer perceptions of good and bad mobile network performance
  • Key technical aspects of mobile performance and network management
  • The information currently available to Australian consumers about the performance of mobile networks.

The forum, to be held in Melbourne on 14 November, is open to the public, but registrations are essential. Members of the public can also participate online.

For more information, please contact: Emma Rossi, Media Manager, (02) 9334 7719 and 0434 652 063 or

Media release 74/2013 - 8 October

Last updated: 21 October 2016