All about smartnumbers | ACMA

All about smartnumbers

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For any assistance about smartnumbers, please contact the Numbering System helpdesk via support@thenumberingsystem.com.au or by calling ZOAK Solutions (ZOAK) on 1300 463 580. ZOAK manage the Numbering System on behalf of the ACMA.

What is a smartnumber

Smartnumbers are 13, 1300 (local rate) or 1800 (freephone) telephone numbers. '1300' and '1800' numbers are 10 digits in length while '13' numbers are six digits in length. Smartnumbers are distinctive patterned numbers such as 1300 222 222. Smartnumbers also include phonewords like 13 CATS (13 2287) or 1300 FLIGHT (1300 354448) which are made up from the letters of the alphabet that appear on a telephone keypad. A smartnumber can make it easier for people to remember your business.

How to obtain a smartnumber

Businesses, individuals and other entities may purchase the rights of use to 13, 1300 and 1800 numbers through the ACMA's Numbering System.

Smartnumber pricing

Allocation charges have been set for smartnumbers under the Telecommunications (Numbering Charges) (Allocation Charge) Determination 2015. The numerical patterns in numbers and the capacity of numbers to be translated to words have been used to differentiate the allocation charges.

Summary of allocation charges for numbers:

    13 number 1300 number 1800 number

Classification

Basis of allocation charge

Allocation charge

Allocation charge

Allocation charge

Platinum

Numeric pattern

$16,000

$20,000

$20,000

Diamond

Word value

$8,000

$8,000

$8,000

Gold

Numeric pattern

$6,000

$4,500

$4,500

Opal

Word value

$2,400

$1,500

$1,500

Silver

Numeric pattern

$1,200

$750

$750

Standard

Low or no specifically identified numeric pattern or word value

$400

$250

$250

A list of classifications for smartnumbers (other than standard smartnumbers) can be found here.

Smartnumber activation

Once you have purchased the rights of use to a smartnumber, you can ask you preferred telecommunications service provider to connect a service on your number.

Loss of rights of use to smartnumbers

If you have purchased the rights of use to a smartnumber, you retain the rights of use for as long as the number is connected to an active telecommunications service. If your number is not connected to an active telecommunications service, you retain the rights of use for a period of three years from the last date the number had an active service. If the number has been traded to you, you should check whether the number is active or when it may expire. After this three year period, the rights of use will expire and the number will again become available for purchase in the Numbering System.

Smartnumbers: successful bidders

This spreadsheet lists those people who have successfully bid for smartnumbers® under the previous auction system. The last auction for smartnumbers® was held on 9 July 2015.

More information

More information on smartnumbers is available on the ACMA’s Numbering System.

Last updated: 16 May 2017