Lycamobile breach outcome | ACMA

Lycamobile breach outcome

The Australian Communications and Media Authority has accepted an enforceable undertaking (EU) from Lycamobile Pty Ltd to improve the accuracy of customer data provided to the Integrated Public Number Database (IPND) Manager.

This follows an ACMA investigation that found that Lycamobile breached the Telecommunications Act by failing to provide accurate customer information to the IPND Manager.

The IPND is a telecommunications industry-wide database of all listed and unlisted public numbers and associated customer data. As well as being a key data source for emergency service organisations responding to emergency calls and for the telephone-based emergency alert system, the IPND is used by law enforcement and national security agencies.

‘Failure by a telco provider to ensure that accurate information is supplied to the IPND Manager is an issue that the ACMA takes seriously,’ said ACMA Chairman, Chris Chapman. ‘This undertaking represents a commitment by Lycamobile to take sustained action to improve the accuracy of its customer records and should address the shortcomings identified in the ACMA’s investigation.’

The EU commits Lycamobile to upgrade its data collection and error correction processes, audit its existing records against address validation software, instigate a comprehensive training and education process, and comprehensively report to the ACMA.

Lycamobile has fully cooperated with the ACMA during the investigation and acknowledged that the ACMA had reasonable grounds to make its finding.

The ACMA has had an IPND compliance program in place for a number of years. The aim of the program is to improve the accuracy of the IPND through periodic audits, individual investigations, and compliance action.

The IPND was established in 1998 and is managed by Telstra under the Carrier Licence Condition (Telstra Corporation Limited) Declaration 1997.

For more information or to arrange an interview, please contact: Emma Rossi, Media Manager, (02) 9334 7719 and 0434 652 063 or

Media Release 68/2013 - 17 September

Last updated: 04 October 2016