VoIP & the IPND | ACMA

VoIP & the IPND

The IPND is an industry-wide database containing all public telephone numbers, listed and unlisted, and associated information such as the customer’s name and service address and the name of the service provider providing the carriage service.

The IPND facilitates the provision of information for emergency services, law enforcement, directory assistance and the publication and maintenance of public number directories.

VoIP services suppliers providing telephone numbers to customers are required to provide the IPND Manager with address details for the customer.

There are a range of codes and regulatory instruments which govern the operation of the IPND including:

  1. The Communications Alliance’s code ACIF C555:2017 Integrated Public Number Database (IPND) which sets out rights and obligations of data providers, data users and the IPND Manager regarding the access, input, use, disclosure and storage of public number customer data in the IPND.

  2. The guideline ACIF G619:2017 IPND Data assists in ensuring the accurate capture and entry of data into the IPND to satisfy the needs of all data users, particularly emergency service organisations.

VoIP providers need to inform customers that:

  1. customers have the ability to move their service

  2. the IPND address information is not guaranteed to accurately identify the caller’s location for emergency call purposes.In this case the Alternate Address Flag on the customer’s IPND record must be set to ‘True’, indicating that the service may not be located at the customer’s service address.

The ACMA manages compliance with these requirements through periodic audits and investigations.


Last updated: 08 December 2017