DNCR Act compliance guide | ACMA

DNCR Act compliance guide

The Do Not Call Register Act 2006 Compliance Guide gives telemarketers and fax marketers detailed guidance about measures they can take to comply with the Do Not Call Register legislation.

The compliance guide was developed by the ACMA in consultation with the telemarketing industry and incorporates information gathered by the ACMA through its investigations into non-compliance. Put simply, the ACMA has looked to industry for what does work, and has observed through its investigations what doesn't.

The compliance guide encourages telemarketers and fax marketers to aim for best practice compliance with the legislation, and provides practical advice about how they can go about achieving it.

The guide is intended neither as a statement of things that telemarketers and fax marketers must do to comply with the legislation, nor as a listing of measures that, if applied, would necessarily ensure a person's compliance. Its primary objective is to help telemarketers and fax marketers to meet their regulatory obligations under the legislation, and thereby reduce the number of prohibited calls made and prohibited faxes sent to registered numbers.

The compliance guide complements the range of other educational material available on the Do Not Call Register—information for industry page.

In light of recent amendments to the Do Not Call Register Act 2006, the ACMA has prepared an addendum to the compliance guide for the fax industry.

Last updated: 28 March 2018