Telecommunications provider Telco Blue Pty Ltd has received a formal warning for making telemarketing calls to numbers on the Do Not Call Register.
The warning follows an Australian Communications and Media Authority investigation that found Telco Blue engaged third-party call centres to make the calls. However, its oversight of these centres was insufficient to ensure they did not make calls to numbers on the register.
‘This case is a further reminder that a business commissioning a call centre is responsible if the centre fails to adhere to Do Not Call rules,’ said ACMA Chairman, Chris Chapman.
‘The ACMA is concerned that a business model adopted by some telecommunications providers relies on creating large incentives for third-party call centres to achieve sales,’ he added. ‘Without effective compliance processes, this unfortunately can encourage those centres to call numbers on the register.’
The sanction of a formal warning recognises that Telco Blue has now ceased all telemarketing sales activities and closed down all its sales channels with third party dealers.
Members of the public can join the Do Not Call Register and opt out of receiving unsolicited telemarketing calls and marketing faxes by calling 1300 792 958 or visiting www.donotcall.gov.au. Complaints about telemarketing calls and marketing faxes can be made the same way.
For more information or to arrange an interview, please contact: Blake Murdoch, on (02) 9334 7817, 0434 567 391 or firstname.lastname@example.org
Media release 7/2014 - 31 January