Call centre operator Sputt Link Pty Ltd (formerly OTPL Pty Ltd) has been issued with a formal warning by the Australian Communications and Media Authority after an investigation found it made calls promoting insurance products to some numbers on the Do Not Call Register.
Sputt Link claimed the calls were made using a recently lapsed calling list. However, the ACMA found that this was an unlikely scenario as many of the numbers called had been on the Do Not Call Register for some time.
It is important that businesses check call lists against the Register every 30 days. Businesses should also conduct regular audits to ensure that processes and procedures for the management and use of lists are working effectively.
Members of the public can join the Do Not Call Register and opt out of receiving unsolicited telemarketing calls and marketing faxes by calling 1300 792 958 or visiting www.donotcall.gov.au. Complaints about telemarketing calls and marketing faxes can be made the same way.
For more information, please see the Backgrounder below, or to arrange an interview, please contact: Emma Rossi, Media Manager, (02) 9334 7719 and 0434 652 063 or firstname.lastname@example.org.
Media release 78/2014 - 10 December
Under the Do Not Call Register Act Australians can enter their fixed line or mobile telephone numbers on the Register, provided those numbers are used primarily for private or domestic purposes. Any number used exclusively as a fax number can also be registered.
Entering a number on the Register means that the number is marked as opted out of receiving most unsolicited telemarketing calls and marketing faxes. Telemarketers and fax marketers have 30 days from the date a number is registered to check their call lists and stop contacting that number. Numbers can be re-registered or removed from the Register at any time.
People who register their number may still receive telemarketing calls from businesses that they have an existing relationship with. If people do not wish to receive calls from a business they have an existing relationship with, they should notify the business of this.
The ACMA is responsible for overseeing the Register’s operation and for investigating breaches of the Do Not Call Register legislation, including the Act and the Telemarketing and Research Industry Standard 2007.