Trans-Tasman agreement to fight spam | ACMA

Trans-Tasman agreement to fight spam

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The trans-Tasman fight against the scourge of spam has been bolstered following a renewed and expanded alliance between the Australian Communications and Media Authority and the New Zealand Department of Internal Affairs (NZDIA).

Under a revamped Memorandum of Understanding (MoU), the two organisations have committed to assisting each other in their respective Anti-Spam responsibilities. This includes sharing intelligence about phishing activity and malware.

‘Spam, phishing and malware are problems that don’t pay attention to national borders. Increasingly, the only way to tackle these problems is through co-operation between countries,’ said ACMA Chairman, Chris Chapman.

‘The new agreement lifts the already close cooperation between New Zealand and Australia on spam and cyber security matters to a new level.’

NZDIA’s General Manager of Regulatory Services, Maarten Quivooy, said phishing campaigns and malware delivered through spam continues to be an increasing challenge for regulatory authorities.

‘Enabling the agencies to share intelligence, techniques and tools for combatting spam, as well as sharing information on phishing and malware delivered through spam demonstrates the close working relationship between the two regulators.’

Malware is malicious software that gives unauthorised access to a computer, or causes damages or disruption to computer-based systems. Spam is one of the main methods used to propagate malware, and malware is also frequently used to send spam around the globe. The Australian Cyber Security Centre reported that malware was the predominant cybercrime threat affecting Australians in 2014.

Phishing uses fraudulent emails that appear to come from legitimate businesses to fool recipients into divulging personal information. Scammers may use victims’ information to steal money from their accounts, impersonate their identity, extort money from them and undertake other criminal activities.

In 2015, Australian victims of phishing scams have reported financial losses of more than $850,000 to Scamwatch. New Zealand’s online safety organisation, NetSafe, reports monthly on common digital challenges that cause financial and emotional harm to New Zealanders.

Under the revamped agreement, the ACMA and the NZDIA will also share techniques and tools for countering spam. The ACMA already shares its own Spam Intelligence Database enforcement and analytical software with the Department.

The ACMA and NZDIA have a long-established history of successful collaboration in enforcing the spam legislation of both countries.

For more information see the Backgrounder below or to arrange an interview, please contact:

Blake Murdoch, ACMA Media Officer, on (02) 9334 7817, 0434 567 391 or

Trevor Henry, senior communications adviser, Department of Internal Affairs, (04) 495 7211, 021 245 8642 or 

Media release 7/2016 - 15 February 


A MoU is a non-binding agreement between two or more parties about how they will work together or share information about a common issue.

MoUs are a formal avenue that many government agencies across the globe use to indicate a common intent and establish a framework for sharing information. They help streamline the provision of information between the signatory organisations.

The ACMA and NZDIA first agreed to a MoU in April 2009. The purpose of the agreement was to facilitate the exchange of information in relation to the spam legislation of both countries.

The revised MoU is based on the original, with some amendments and added enhancements. The new agreement renews the commitment of both agencies to share information and assist each other with spam compliance and enforcement activities. Enhancements include a commitment to mutually share modifications and software enhancements to the ACMA's Spam Intelligence Database, and to share intelligence about phishing activity, malware and botnets.

The renewed MoU has a term of five years.

The NZDIA, through the Electronic Messaging Compliance Unit of its Regulatory Services branch, is responsible for the enforcement of the Unsolicited Electronic Messages Act 2007. The MoU is established in accordance with section 20 of that Act.

Last updated: 25 April 2018