What to do when you receive spam | ACMA

What to do when you receive spam

How can I stop receiving spam email?

Ask your internet service provider (ISP) about arranging a spam filtering service with your internet connection.

If you are using a web-based email address, such as Gmail, activate the junk or spam email preferences. You can also purchase spam-filtering software for your email account. Visit the Internet Industry Association website for more information.

What do I do when I receive a spam email?

  • If it looks suspicious, delete it or report it.

  • If it seems genuine, contact the business and ask that they stop emailing you, unsubscribe using an unsubscribe link in the email, or make a complaint.

Why does an email look like it comes from my email address?

If you receive emails that look as if they've been sent by you, your address or domain name has probably been 'spoofed' by a spammer. In other words the spammer is pretending to be you. For more information on spoofing and what to do to address it, visit protecting yourself online.

I received spam from overseas. Should I try to use the unsubscribe function?

It is not advisable to use the unsubscribe function provided in messages from senders who are people or businesses you do not know. Unfortunately, using the unsubscribe function will indicate to the spammer that the email address is real and could result in more spam.

I received an unsolicited SMS or MMS on my mobile phone. What can I do?

If the message appears to be genuine, reply ‘STOP’ to the message. Keep the message and make a complaint.

I’ve been charged for receiving SMS messages I didn’t request. What can I do?

Charges for receiving SMS may be for a mobile premium service. To stop the messages you can:

  • call the premium content supplier’s helpline to stop the service

  • call your telephone service provider and ask them to stop the service

  • text ‘STOP’ to the number included in the message or on your bill. You should then receive a message from the content supplier confirming the cancellation of the service.

Below are some useful resources:

Reporting spam

Making a complaint

Spam complaints-handling policy

Spam Act

Information Commissioner

Last updated: 15 January 2019