Consumer alert - the ACMA warns scammers are targeting the Flood Relief Appeal | ACMA

Consumer alert - the ACMA warns scammers are targeting the Flood Relief Appeal

Media release 8/2011 - 18 January

The Australian Communications and Media Authority is warning people to beware of spammers and telemarketers trying to cash in on the Queensland flood fundraising and charity efforts. The ACMA has received reports of various scams linked to flood relief and advises people to treat requests for donations or assistance made by email, SMS or phone with great caution.

Spam scam emails and SMS may look like genuine requests for donations. In one case reported to the ACMA, spammers have copied text from an official government website in order to make their request for a donation to their money transfer account look legitimate. The ACMA recommends that consumers avoid these scams by looking out for:

  • Messages coming from or containing unknown or unusual email addresses and telephone numbers
  • Messages containing spelling errors or poor grammar
  • Requests to wire money or donate by way of money transfer

The ACMA advises that consumers should not respond to, or click on any link, in any email or SMS they have received from an unknown source. Australians can report SMS spam directly to the ACMA by forwarding it to the ACMA's Spam SMS service on 0429 999 888. Both email and SMS spam can be reported to the ACMA at

Further information about spam scams is available at and on the ACMA website.

For more information or to arrange an interview please contact: Blake Murdoch, Media Officer, on (02) 9334 7817, 0411 504 687 or

The Queensland Government website details for the Queensland floods are: Further information on the floods across Australia can be found at:

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The ACMA is Australia's regulator for broadcasting, the internet, radiocommunications and telecommunications. The ACMA's strategic intent is to make communications and media work in Australia's public interest. For more information:

Last updated: 05 December 2017