Grays pays the price for an incorrect decision | ACMA

Grays pays the price for an incorrect decision

Grays (NSW) Pty Limited, responsible for Australian GraysOnline shopping websites, has paid a $165,000 infringement notice for sending marketing emails that did not comply with the Spam Act.

An Australian Communications and Media Authority investigation found a decision by Grays that an email campaign introducing its GraysEscape website was not promotional, was incorrect. As a result of the decision, Grays sent messages without an opt-out facility and to some people who had previously withdrawn their consent to receiving marketing messages.

The Spam Act requires that all marketing emails are sent with the consent of the recipient, and include an option for recipients to opt-out of receiving further marketing messages.

‘This case demonstrates the domino effect one wrong decision can have,’ said ACMA Deputy Chairman, Richard Bean. ‘Businesses take a huge risk if they decide an email doesn’t need to comply with the Spam Act.

‘This conduct involved a conscious decision by an experienced e-marketer. The consequences of getting it wrong can be severe—from potential penalties such as this, to damaging your reputation.’

If you receive a marketing email that you think may not comply with the Spam Act, you can report it to the ACMA’s Spam Intelligence Database by forwarding the message to You can forward SMS spam to the Spam SMS service on 0429 999 888.

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Media release 75/2013 - 9 October

Last updated: 22 November 2016