Review of TV Captioning Standard | ACMA

Review of TV Captioning Standard

Issue for comment 29/2015—17 November 2015


The submission period ended on 18 December 2015.

The following eleven submissions were received.

  1. Special Broadcasting Service (SBS)
  2. Ericsson Australia Pty Ltd (Ericsson)
  3. Australian Communications Consumer Action Network (ACCAN)
  4. Media Access Australia (MAA)
  5. Access Innovation Media Pty Ltd (Ai-Media)
  6. Australian Subscription Television and Radio Association (ASTRA)
  7. Australian Broadcasting Corporation (ABC)
  8. Free TV Australia (Free TV)
  9. Deaf Australian Inc 
  10. Henge Design Pty Ltd
  11. Caption It Pty Ltd (CI)

The ACMA will release any changes to the Standard by 19 March 2016.

Under recent amendments to the Broadcasting Services Act 1992, the ACMA is required to consider the differences between providing captioning services for live and pre-recorded television programs, or television programs that include both live and pre-recorded program material, when determining standards that relate to the quality of captioning services. The ACMA is not authorised to determine that a lower quality of captioning service is acceptable for a kind of program or program material.

Comment is sought on two options for potentially amending the Broadcasting Services (Television Captioning) Standard 2013 (the Standard). These two options relate to whether the Standard for determining the quality of captioning services should be metric or non-metric. In addition, alternative suggestions to amend the Standard are sought.

Following consideration of responses to this discussion paper, the ACMA expects to release any changes to the Standard by 19 March 2016.

Read our recent blog for further information on industry and citizen discussions regarding captioning on Australian television.

Download the discussion paper Review of the Television Captioning Standard (Word) or (PDF).

The ACMA invites comments on the issues set out in this discussion paper. Specifically, comment is sought on the consultation questions for each of the two options presented.

Submissions are invited from interested parties by COB, Friday 18 December 2015.

Submissions should be sent to the ACMA:

By email:

By mail:

Diversity, Localism and Accessibility Section
Broadcasting Safeguards Branch
Australian Communications and Media Authority
PO Box Q500
Queen Victoria Building NSW 1230

Effective consultation
The ACMA is committed to ensuring the effectiveness of its stakeholder consultation processes, which are an important source of evidence for its regulatory development activities. To assist stakeholders in formulating submissions to its formal, written consultation processes, it has developed the following guide: Effective consultation: A guide to making a submission. This guide provides information about the ACMA’s formal, written, public consultation processes and practical guidance on how to make a submission.

Publication of submissions
In general, the ACMA publishes all submissions it receives, including any personal information in the submissions (such as names and contact details of submitters). The ACMA prefers to receive submissions which are not claimed to be confidential. However, the ACMA accepts that a submitter may sometimes wish to provide information in confidence. In these circumstances, submitters are asked to identify the material (including any personal information) over which confidentiality is claimed and provide a written explanation for the claim. The ACMA will consider each confidentiality claim on a case-by-case basis. If the ACMA accepts a claim, it will not publish the confidential information unless authorised or required by law to do so.

Release of submissions where authorised or required by law
Any submissions provided to the ACMA may be released under the Freedom of Information Act 1982 (unless an exemption applies) or shared with other Australian Government agencies and certain other parties under Part 7A of the Australian Communications and Media Authority Act 2005. The ACMA may also be required to release submissions for other reasons including for the purpose of parliamentary processes or where otherwise required by law (for example, under a court subpoena). While the ACMA seeks to consult submitters of confidential information before that information is provided to another party, the ACMA cannot guarantee that confidential information will not be released through these or other legal means.

The Privacy Act 1988 imposes obligations on the ACMA in relation to the collection, security, quality, access, use and disclosure of personal information. These obligations are detailed in the Australian Privacy Principles that apply to organisations and Australian Government agencies.

The ACMA may only collect personal information if it is reasonably necessary for, or directly related to, one or more of its functions or activities.

The purposes for which personal information is being collected (such as the names and contact details of submitters) are to:

  • contribute to the transparency of the consultation process by clarifying, where appropriate, whose views are represented by a submission
  • enable the ACMA to contact submitters where follow-up is required or to notify them of related matters (except where submitters indicate they do not wish to be notified of such matters).

The ACMA will not use the personal information collected for any other purpose, unless the submitter has provided their consent or the ACMA is otherwise permitted to do so under the Privacy Act.

Submissions in response to this paper are voluntary. As mentioned above, the ACMA generally publishes all submissions it receives, including any personal information in the submissions. If a submitter has made a confidentiality claim over personal information which the ACMA has accepted, the submission will be published without that information. The ACMA will not release the personal information unless authorised or required by law to do so.

If a submitter wishes to make a submission anonymously or through use of a pseudonym, they are asked to contact the ACMA to see whether it is practicable to do so in light of the subject matter of the consultation. If it is practicable, the ACMA will notify the submitter of any procedures that need to be followed and whether there are any other consequences of making a submission in that way.

Further information on the Privacy Act and the ACMA’s privacy policy is available at The privacy policy contains details about how an individual may access personal information about them that is held by the ACMA, and seek the correction of such information. It also explains how an individual may complain about a breach of the Privacy Act and how the ACMA will deal with such a complaint.

Last updated: 22 April 2018