GTV to improve its captioning service | ACMA

GTV to improve its captioning service

MR 28-2012 – 11 May

ACMA finds GTV 9 breach for comedy program captioning service.

The Nine Network’s GTV 9 Melbourne has agreed to measures aimed at improving its captioning service, following an ACMA investigation into its broadcast of the program, Two and a Half Men on 27 September 2011.

The ACMA found GTV 9 breached its licence condition by failing to provide a captioning service for the comedy program Two and a Half Men. This was because the captions actually broadcast were not adequately synchronised with the visual component of the program. The significant delays (typically in excess of six seconds) meant much of the comedy program (which is heavily reliant on timing for jokes and story) was inaccessible for deaf and hearing impaired viewers.

Under the Broadcasting Services Act 1992, commercial television broadcasting licensees must provide a captioning service for all television programs broadcast during prime viewing hours (6pm to 10.30pm) and all news and current affairs programs.

The ACMA welcomes GTV’s initiatives to address issues relating to captioning. The licensee has agreed to:

  • assign a staff member to manage the captioning of late arriving programs

  • for late arriving programs required to be live captioned (including Two and a Half Men), follow specific procedures, such as sourcing any original USA caption file

  • ensure that late arriving programs found by either the ACMA or Nine not to be captioned are re-captioned before any subsequent re-broadcast

  • for a period of 18 months, provide the ACMA with monthly compliance reports and quarterly reports prepared by an independent auditor to identify any systemic captioning problems.

For more information or to arrange an interview please contact: Emma Rossi, Media Manager, on (02) 9334 7719, 0434 652 063 or

Last updated: 22 July 2016