Complaints about captioning | ACMA

Complaints about captioning

What to include in your complaint

When making your complaint, you will need to give enough information to identify the program being complained about. For example, you will need to provide the date of broadcast, the name of the television program and the television channel on which you saw the program.

You will also need to provide your contact details and explain the problem with the captioning.

Complaints about captioning on commercial and subscription television

If you have a complaint about the quality of captions, or lack of captions during a program broadcast on commercial or subscription television you can complain directly to the ACMA.

To make a complaint directly to the ACMA by completing the broadcasting complaint form.

You may also want to contact the broadcaster first if you think the captioning problem is a technical one that could be fixed by the broadcaster. For example, if the captions are dropping in and out. For more information about television reception and problems with captioning, you may find it helpful to go to the Media Access Australia website and look at the ‘Problems with captions’ page.

Information about making a complaint about captioning on commercial or subscription television is also available through our informational video - How do I make a complaint about captioning on commercial television or pay TV?, which includes Auslan translation and captioning.

Complaints about captioning on ABC or SBS

If you have a captioning complaint about a program broadcast by the ABC or SBS, you must write directly to the relevant broadcaster within six weeks of the broadcast.

If your complaint is about a program broadcast on ABC, you can write to ABC Audience and Consumer Affairs, GPO Box 9994, in the capital city of your state or territory, or make your complaint through the ABC website.

If your complaint is about a program broadcast on SBS, you must put your complaint in writing and send it to Locked Bag 028, Crows Nest NSW 1585, or email comments@sbs.com.au. Further information about captioning complaints about an SBS program or service is available at the SBS website.

For either SBS or ABC, if you don't receive a response within 30 days, or you're not satisfied with the response, you can refer your complaint to us by completing the broadcasting complaint form.

Information about making a complaint about captioning on ABC or SBS is also available through our informational video - How do I make a complaint about captioning on SBS or ABC?, which includes Auslan translation and captioning.

Last updated: 19 August 2017