What the ACMA does with complaints | ACMA

What the ACMA does with complaints

If we find that your complaint is not covered by a code of practice, a licence condition or a standard, we may not be able to take your complaint any further. If this is the case, we will tell you so and, if possible, advise you who else may be able to help you.

For more information about whether your complaint can be handled by the ACMA, go to Complaints the ACMA does not handle.

The ACMA considers every complaint it receives and assesses whether an investigation of the matter would be in the public interest. You will be notified of the ACMA’s decision, and where the ACMA decides to investigate, we will gather information  from as many sources as necessary, including the station that broadcast the material of concern to you.

When we have all the information we need, we will assess your complaint against the rules. You will be notified of the outcome when the investigation is completed.

The ACMA publishes most investigation reports on its website and includes a summary in its Annual Report. A media release may also be issued. Your name and personal information will not be published. However, complainants need to be aware that some details of the complaint may receive publicity, regardless of whether a breach is found.

The ACMA Privacy Policy can be accessed here.

See further information about ACMA investigations here.

Last updated: 02 February 2016