Smartphone user information | ACMA

Smartphone user information

Smartphones are mobiles phones that access the internet and it’s important to use them as safely and securely as you would use your computer.

Financial transactions

If you’re using your phone to shop and pay bills, make sure you check the following:

  1. never disclose online and handset passwords

  2. never disclose credit card details

  3. turn on security settings for handset PIN and account passwords

  4. use secured mobile networks

Smartphone security

Your phone stores lots of private information about you. Consider the following to ensure it stays safe:

  1. turn on security settings for handset PIN and account passwords

  1. consider insurance, as smartphones are expensive

  2. record your Smartphone’s unique Mobile Equipment Identification (IMEI) number

  3. provide this number to the police if you phone is lost or stolen

  4. if your phone is lost or stolen, get your provider to block your IMEI so no one else can use it

  5. delete all data from your phone before replacing it

  6. in stall anti-virus apps on your phone

  7. avoid opening email or SMS attachments

You can find out more information at our Mobile phone security page.

Out and about

Using your smartphone while driving and on the run presents new risks and issues. Find out the precautions here:

  1. texting while driving is illegal. As is using a hand held GPS enabled smartphone.

  2. install a GPS enabled app that locks texting while the car is in motion

  3. be aware of disclosing social and behavioural patterns on social networks, as these can be used by advertisers

  4. when posting photos online, be aware that anyone who can read EXIF data will know the exact location you were in when you took the photo

Bill shock

Unexpected bills can be in the thousands of dollars if you don’t understand what you’re paying for. Here’s some tips to avoid them:

  1. find out what your data limit is and what that means in megabytes (MB)

  2. find out how to check your data usage regularly. To help you avoid bill shock, if you are on a post-paid data plan with the potential for excess usage charges, your telco or internet provider must now send you alerts so you can manage your mobile and online spend

  3. use an app that turns off data when you reach your limit

If you’re taking your phone overseas:

  1. if you don’t need global roaming, turn it off

  2. if you need global roaming, ask your provider about the plans they provide

  3. regularly track costs and data usage

  4. use internet cafes and purchase pre-paid SIMs

  5. before heading overseas be sure to watch the ACMA's international roaming video starring Edward and Patrice


Last updated: 18 September 2017