Avoid overseas bill shock: Video | ACMA

Avoid overseas bill shock: Video

Meet Edward and Patrice—here to teach you about using mobile roaming services while travelling overseas. Don’t get caught out like they did and return home to a nasty case of bill shock.

The new International Mobile Roaming Standard, in force from 27 September 2013, requires mobile phone providers to keep consumers informed about roaming charges. So, when you arrive at your destination, you’ll receive an SMS telling you that you’re roaming.

If you’re an Optus, Telstra or Vodafone customer, you’ll also receive an SMS about the cost of roaming and how you can easily opt out.

If you’re with a smaller telco, you’ll be given an info pack when you request access to roaming.

From 27 September 2014, most Australians travelling overseas will also receive data usage updates.

For more information about the International Mobile Roaming Standard, click here.

For more information about international mobile roaming, read our fact sheet.

Last updated: 22 February 2017