Will everything work?
When you connect to the NBN, some existing devices such as back-to-base alarm monitoring systems and medical alarm systems may not work (or work reliably) over the NBN.*#
It is vital you speak with your service provider/s of alarms, internet or any other services attached to your phone line, to discuss what will or will not work. You will also need to register any monitored medical alarms on the NBN Co medical alarm register.
You may need to upgrade your devices to ensure compatibility with the NBN or seek new solutions, such as using the mobile phone network.
You may also need to have new cabling installed in your premises for existing phone sockets to continue to work. See Cabling requirements for further information.
* There are some types of services (typically special business services) that are exempt from the managed disconnection process. For more information on see Telstra’s special services and exemptions pages.
# The Telstra telephone network in fixed wireless and satellite areas will not be switched off until at least 2032.
Last updated: 23 February 2017