When do I need to migrate my services? | ACMA

When do I need to migrate my services?

Existing network switch off

Retail service providers are connecting approximately 40,000 services per week to the NBN. With the aim to rollout the NBN to eight million premises by 2020, there’s a good chance the switch off may affect you soon.

Temporary pause to Hybrid Fibre Coaxial (HFC) network rollout

In November 2017, NBN Co announced it will temporarily pause all new connections over its HFC access network while it completes works to improve service quality. The pause will impact HFC network areas that are already ‘ready for service’, as well as areas not yet declared ‘ready for service’. Connections via other NBN technologies are not affected.

Consumers in areas that are ready for service will continue to have access to their existing non-NBN services until works are completed. If you have already placed an order for NBN services over the HFC network, please contact your retail service provider for further information.

Further information about the updated schedule of the HFC rollout can also be viewed on NBN Co's website.

How will I know the date so I can contact my provider to avoid being disconnected?

Your disconnection date depends on several factors, including when the NBN becomes available in your area and when the existing network will be switched off in your area. This period may be up to 18 months. If you don’t migrate to the NBN during this time, you will no longer have access to landline phones or internet services.

Check the status and sign up for notifications

To check when your home or business will need to migrate to the NBN, check your address here. You can also register to be emailed important information, like when your area is to be disconnected.

My place is listed as ‘Service available’—what does that mean?

When you check your address, if your address is listed as 'Service available', you're in luck and can migrate your services to the NBN. You may have up to 18 months from when it was ready for service until the existing network is switched off. If you don’t migrate to the NBN during this time, you will no longer have access to landline phones or internet services.*#

You’ll need to contact your preferred landline phone or internet provider to arrange for your home and business services to move to the NBN in order to stay connected.

Migration to the NBN is not automatic. If you do not ask a service provider to connect you to the NBN, your landline phone and internet service is likely to be disconnected.

We recommended you move your services well before the switch off date to ensure you beat the last minute rush and stay connected.

My address is listed as 'Build commenced’ or ‘Build preparation’—what does this mean?

If the address given is listed as 'Build commenced’ or ‘Build preparation’, you should register your details with NBN Co to be notified of when construction has completed and your area is NBN ready.

My place is listed as ‘Not currently available’—what does this mean?

If your area is listed as ‘Not currently available’, then there’s no way to tell when your premises will be on the rollout plan, so we recommend you register with NBN Co to find out when the new network is coming to your area.

Do you have a contract?

If you're on an existing contract, you may pay a penalty to end that contract and take an NBN service with another ISP. If you stay with the same ISP, you are unlikely to be penalised, but you should check with your provider.


What needs to be installed will depend on the technology that connects your premises to the NBN. It may be as simple as a new modem supplied by your telephone or internet service provider, or could require a technician to come to your place to complete the installation. In some cases, installation could take as long as four or five hours.

You may require new cabling in your premises (this is not provided by NBN Co—see Cabling requirements), so you may need to buy new devices such as modems, routers or mobile-network enabled medical and security alarms to ensure existing telecommunications services continue to work. For further information see, Will everything work?

Most services provided over the NBN are power dependent. That means most services, including landline telephone, medical and security alarms are unlikely to operate in a power outage. 

See also:

Migrating to the NBN is not automatic

Power dependent phone and internet services

* There are some types of services (typically special business services) that are exempt from the managed disconnection process. For more information on please refer to Telstra’s special services and exemptions pages.  

# The Telstra telephone network in fixed wireless and satellite areas will not be switched off until at least 2032.

Last updated: 28 November 2017