NBN consumer experience: CIS review | ACMA

NBN consumer experience: CIS review

As part of the ACMA’s program to help determine the nature, scale and causes of problems consumers experience when migrating to, and using, the National Broadband Network (the new network), an information-gathering program was undertaken to better understand the information retail service providers (RSPs) make available to consumers preparing to migrate to the new network.

The ACMA reviewed information about the new network on the websites of RSPs that were then listed on the NBN Co website as providing retail services on the new network.

The findings of the review will inform the ACMA’s compliance activities and new rules being developed to specify the minimum information that RSPs must give consumers about services offered on the new network.

Report date

April 2018

Downloads

Document

Word .ods
Migrating to the National Broadband Network—the consumer experience Review of information retail service providers make available to consumers—key findings 466 kB
Accessible data files 4 kB

Read about the ACMA’s related work in improving the consumer experience of the new network.

Last updated: 03 April 2018