For existing services and equipment to work on an NBN connection, you may need to buy new equipment or have new in-premises cabling installed at your expense.
If you have a medical, security or fire alarm that operates over your current landline connection, contact your service provider and let them know you are connecting to the NBN. Your service provider should be able to advise you how to ensure these services continue to operate over a new NBN connection.
Not everyone will require new equipment or new in-premises cabling, so it is important to ask your service provider the right questions. If it applies to you, we suggest you ask:
- Will my monitored medical alarm continue to work on the NBN?
- Will my security alarm continue to work on the NBN?
- Will my fire alarm continue to work on the NBN?
- Will my lift phone continue to work on the NBN?
- Will my EFTPOS machine continue to work on the NBN?
- Do I need new in-premises cabling?
You may need additional in-premises cabling work if:
- you want to use telephone sockets (‘phone points’) previously installed in multiple locations in your premises (for example the lounge or bedroom).
- you want to use wired connection to connect any of your in-premises devices such as TVs, gaming consoles or media streaming devices (for example, a blu-ray player or Apple TV).
Your service provider should be able to advise you if alterations to the existing telephone and data cabling in your premises are necessary to connect your chosen services.
Any work that needs to be done to connect the existing telephone and data cabling in your premises to the NBN must be carried out by a registered cabler. The services of a registered cabler are likely to involve additional costs to you.
In some situations your service provider can arrange a registered cabler to come to your premises and do this work. If the service provider does not provide this service, you'll need to contact a registered cabler directly.
If you engage a registered cabler directly to undertake any work, you should:
- ask to see the cabler’s registration card
- clearly describe the services and/or equipment that you wish to have connected to your NBN service
- ask the cabler for a completion form (TCA1 form) when the job is finished.
A registered cabler must provide you with a TCA1 form at the completion of any cabling work. By providing a TCA1 form, a registered cabler is stating that the completed cabling work complies with the Wiring Rules. The Wiring Rules set out the minimum requirements for cabling installations to ensure that network integrity and the health and safety of end-users, other cablers and carrier personnel is protected.
More information about using a registered cabler can be found on the ACMA website.
Will everything work?