The installation process
What needs to be installed depends on the technology that connects your home or business to the NBN. It may be as simple as a new modem supplied by your telco or you may need a technician to come to your place to complete the installation.
You may need to buy new devices such as modems, routers or mobile network-enabled medical and security alarms to ensure existing telecommunications services continue to work.
Most services provided over the NBN are power-dependent. That means most services, including landline telephone, medical and security alarms, are unlikely to operate in a power outage.
For existing services and equipment to work on an NBN connection, you may need to buy new equipment or have new in-premises cabling installed at your expense. Cabling is not provided by NBN Co.
You may need additional cabling work if:
- you want to use telephone sockets (‘phone points’) previously installed in multiple locations in your premises (for example, the lounge or bedroom)
- you want to use wired connections for any of your devices such as TVs, gaming consoles or media streaming devices (for example, a Blu-ray player or Apple TV).
Your telco should be able to advise you if alterations to the existing phone and data cabling in your premises are necessary to connect your chosen services.
Not everyone will require new equipment or in-premises cabling, so it’s important to ask your telco the right questions, for example:
- Will my monitored medical alarm continue to work on the NBN?
- Will my security alarm continue to work?
- Will my fire alarm continue to work?
- Will my lift phone continue to work?
- Will my EFTPOS machine continue to work?
- Do I need new in-premises cabling?
Any work to connect the existing telephone and data cabling in your premises to the NBN must be carried out by a registered cabler. The services of a registered cabler are likely to involve additional costs.
In some situations, your telco can arrange a registered cabler to come to your premises. If your telco doesn’t do this, you'll need to contact a registered cabler directly.
Check our cabling hub for more information.