NRS back to full service | ACMA

NRS back to full service

Media release 6/2011 - 18 January

The National Relay Service call centre resumed full staffing capacity last Saturday. The call centre, based in Brisbane and providing services nationwide, had been operating on a limited staffing capacity since last Thursday.

The call centre was evacuated last Wednesday due to the risk posed by the Brisbane floods, and resumed its full range of services at reduced capacity on Thursday; capacity increased over the weekend as flood affected staff were able to return to work.

The NRS provides telecommunications services, including an emergency call service, to people who are deaf or have a hearing or speech impairment. During evacuation of the call centre access to the emergency 106 service was maintained and never interrupted.

The ACMA expresses its appreciation to NRS users for their patience during this difficult time.

For more information or to arrange an interview please contact: Blake Murdoch, (02) 9334 7817, 0411 504 687 or

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The ACMA is Australia's regulator for broadcasting, the internet, radiocommunications and telecommunications. The ACMA's strategic intent is to make communications and media work in Australia's public interest. For more information:

Last updated: 22 November 2013