Media release 3/2011 - 13 January
The National Relay Service (NRS) is now relaying all relay calls after
evacuating yesterday in the Brisbane flood emergency.
The full range of services, including internet relay calls and Speak and
Listen calls, are available from midday today Brisbane time.
While the physical building and equipment has not been damaged, the NRS is
asking users to be patient because it is still extremely difficult for many
employees to reach the area.
The call-handling capacity of the NRS will be limited over the next few days
while the flood waters recede. The NRS expects to be at full capacity by early
The NRS provides telecommunications services, including an emergency call
service, to people who are deaf or have a hearing or speech impairment.
ACMA Chairman, Chris Chapman, said that while the NRS's primary site was not
inundated, accessibility to the site by staff would be limited until the flood
'It is very reassuring to know that, despite the floods, the NRS met its
commitment to deliver the 106 emergency service to its users,' he said. 'This
critical service was available continuously throughout the night.'
Mr Chapman also thanked Telstra for its cooperation in making available its
Mt Gravatt exchange as a temporary location for the NRS at very short
Updated information is available on the NRS website www.relayservice.com.au and the ACMA
Helpline online counselling service is experiencing issues due to the
flooding in central Brisbane. If you have problems accessing this service,
please use the telephone helpline which is available on the usual number -
1800 55 1800. Updates will be available on the Cybersmart
For more information or to arrange an interview please contact: Blake
Murdoch, Acting Media Manager, on (02) 9334 7817, 0411 504 687 or email@example.com.
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The ACMA is Australia's regulator for broadcasting, the internet,
radiocommunications and telecommunications. The ACMA's strategic intent is to
make communications and media work in Australia's public interest. For more