National Relay Service resumes all calls | ACMA

National Relay Service resumes all calls

Media release 3/2011 - 13 January

The National Relay Service (NRS) is now relaying all relay calls after evacuating yesterday in the Brisbane flood emergency.

The full range of services, including internet relay calls and Speak and Listen calls, are available from midday today Brisbane time.

While the physical building and equipment has not been damaged, the NRS is asking users to be patient because it is still extremely difficult for many employees to reach the area.

The call-handling capacity of the NRS will be limited over the next few days while the flood waters recede. The NRS expects to be at full capacity by early Monday morning.

The NRS provides telecommunications services, including an emergency call service, to people who are deaf or have a hearing or speech impairment.

ACMA Chairman, Chris Chapman, said that while the NRS's primary site was not inundated, accessibility to the site by staff would be limited until the flood waters receded.

'It is very reassuring to know that, despite the floods, the NRS met its commitment to deliver the 106 emergency service to its users,' he said. 'This critical service was available continuously throughout the night.'

Mr Chapman also thanked Telstra for its cooperation in making available its Mt Gravatt exchange as a temporary location for the NRS at very short notice.

Updated information is available on the NRS website and the ACMA website

The Kids Helpline online counselling service is experiencing issues due to the flooding in central Brisbane. If you have problems accessing this service, please use the telephone helpline which is available on the usual number - 1800 55 1800. Updates will be available on the Cybersmart website.

For more information or to arrange an interview please contact: Blake Murdoch, Acting Media Manager, on (02) 9334 7817, 0411 504 687 or

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The ACMA is Australia's regulator for broadcasting, the internet, radiocommunications and telecommunications. The ACMA's strategic intent is to make communications and media work in Australia's public interest. For more information:

Last updated: 22 November 2013