Spam education and awareness | ACMA

Spam education and awareness

The ACMA is working to raise awareness of Australia's spam legislation among consumers, businesses and the internet industry through comprehensive education programs and publications.

As part of a broad range of education and awareness activities, the ACMA:

  • provides consumers with information on how to reduce the amount of spam they receive
  • advises business and government organisations on how to meet the requirements of the Spam Act and avoid sending spam
  • publishes a regular blog providing advice to e-marketers on meeting the obligations of the Spam Act and enhancing their business's reputation
  • informs Internet Service Providers (ISPs) about their obligations under the Act
  • produces and distributes comprehensive print publications and online material that offer detailed information and practical tips on avoiding and reducing spam, meeting the requirements of the Spam Act and reporting spam.

You can download a range of free publications for consumers, business and government organisations below.

Survey into community attitudes to unsolicited communications

A Newspoll survey commissioned by the ACMA in June 2009 indicates nearly two in five Australians with mobile phones or an email account (39 per cent) were unaware of who to contact to complain about spam email and SMS, while almost half the population (47 per cent) were not sure where to direct complaints about unwanted telemarketing calls.

Information for the real estate industry

The ACMA has prepared education materials and industry specific information for the real estate industry on compliance with the Spam Act and the Do Not Call Register Act.

Information online

The ACMA's website provides comprehensive information and practical tips about spam:

Last updated: 01 December 2017