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Reduce unwanted calls

Telemarketing calls: do you know your rights?

Fed up with telemarketing calls? While you may not be able to stop all of them, there are things you can do to reduce unwanted calls, including quickly and easily listing your fixed-line or mobile personal number on the ACMA’s Do Not Call Register.

Our handy tips below will help you figure out which calls can be made and when, how to stop calls you don’t want and what to do if you think something isn’t quite right.

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Getting unwanted telemarketing calls? Join the other 10.9 million numbers and sign up to the Do Not Call Register!

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Telemarketing calls are only permitted at specific times!

  • There are strict rules about when calls can be made:
    • Weekdays between 9 am and 8 pm
    • Saturdays between 9 am and 5 pm
    • NEVER on a Sunday or national public holiday.
  • There are slightly different rules for research calls.
  • If you receive a call outside of the permitted hours, you can lodge a complaint at donotcall.gov.au or by calling 1300 792 958.
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Do telemarketers have your permission to call? You can give it and you can take it away!

  • Permission to call can be explicit—you give direct permission (like ticking a box on a form) OR indirect—you have an existing commercial relationship (such as with your bank).
  • You have the right to end a call and the caller must comply. Be polite but firm: ‘Thank you, but I do not wish to continue this call.’
  • You can also prevent future calls from a telemarketer. Again, be polite but firm: ‘I want to be removed from your calling list.’
  • You also have rights under the Privacy Act about how your personal information is used for direct marketing activities.
  • If you believe your rights to privacy have been violated, let the Office of the Australian Information Commissioner know at oaic.gov.au or call 1300 363 992.
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Fed up with telemarketing calls? Some telemarketers can still call you if you’re on the Do Not Call Register, but there are strict rules they must follow!

  • Certain organisations, including registered charities and political parties, are allowed to conduct telemarketing to numbers on the Do Not Call Register.
  • But strict rules apply, including when calls are allowed, when calls must be terminated and what information must be provided (they must provide a number to allow you to call them).
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Got a fishy telemarketing call? It could be a scam!

  • Never give an uninvited caller any personal or financial information.
  • If you think it’s a scam, tell them not to call again and hang up—if it sounds too good to be true, it probably is!
  • Consider using technology to help—smartphones will often let you block a caller.
  • Report scam calls and sign up to the scamwatch radar at scamwatch.gov.au. If you’re the victim of cybercrime, report it to police at acorn.gov.au.
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Frustrated by unwanted calls? You can help make a difference by reporting it to the ACMA’s Do Not Call Register!

  • Telemarketers aren’t allowed to call numbers on the Do Not Call Register unless they have your permission or are made by exempt organisations.
  • All telemarketers—including exempt organisations—must follow strict rules about calling times and call termination.
  • If you experience a telemarketer breaking the rules, report it! Provide as much information to us as possible at donotcall.gov.au or by calling 1300 792 958.

 

Last updated: 29 March 2017

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