A credit assessment involves a service provider determining your consumer credit rating. This rating is used as an indicator of your ability to pay for a telecommunications service.
Under the Telecommunications Consumer Protections (TCP) Code, the service provider must undertake a credit assessment before selling a post-paid telecommunications service plan to you.
Each service provider’s credit assessment process may differ, but it usually includes a check on your credit rating with credit reporting agencies.
You will be informed by the service provider prior to the credit assessment being done and about the outcomes of the assessment.
Credit assessment outcomes
Possible outcomes of the credit assessment include:
a guarantor is required to guarantee your obligations under the service agreement
a security deposit is required
the telecommunications service may be restricted in some way
you may be refused service.
The service provider must give the reasons for its decision and how you may apply for a review of this decision.
Inaccurate credit file
If you believe there is inaccurate information on your credit file, you may wish to contact the credit reporting agency that provided your credit rating to the service provider.