Unsolicited telemarketing calls & spam: consumer experiences | ACMA

Unsolicited telemarketing calls & spam: consumer experiences

Overview

In the second half of 2012, the ACMA commissioned Roy Morgan Research to conduct quantitative and qualitative research into consumer experiences with unsolicited telemarketing calls and spam (via email and SMS). Questions about spam-like messages received via online social media and messaging services were also included. While unsolicited online communications are not necessarily subject to regulation, the ACMA wanted to improve its understanding of the impact on consumers and whether they find such communications a problem.

Release date

November 2013

Report and related material 

 

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Unsolicited telemarketing calls and spam—Consumer experiences

 1.8 MB

2.7 MB





Last updated: 21 November 2014