Spam complaints, reports & enquiries | ACMA

Spam complaints, reports & enquiries

Complaints

You may lodge a formal written complaint. The ACMA will not contact you about your complaint unless it requires further information.

Please note that one complaint is required for each business/sender that you wish to complain about.

To learn more about why the ACMA is collecting personal information as part of this process, and the purposes for which that information will be used, please see the Collection Notification information here.

You may also wish to read the ACMA's Privacy Policy and spam complaints handling policy. The Privacy Policy contains information including how you can access and correct personal information, how you can make a complaint about the ACMA's compliance with the Privacy Act and Privacy contact details.

Reports

It is now easier than ever to report spam email and SMS messages you receive. You can do this quickly and easily in two ways:

  • For SMS, forward the message to the Spam SMS service on 0429 999 888

    (You will be billed the standard rate charged by your mobile phone provider for sending an SMS message)
  • For email, forward the message to the Spam Intelligence Database at report@submit.spam.acma.gov.au 

Please note you can only forward one email message at a time. We are unable to process multiple attachments to one report.

To learn more about why the ACMA is collecting personal information as part of this process, and the purposes for which that information will be used, please see the Collection Notification information here.

Important note:

To learn more about why the ACMA is collecting personal information as part of this process, and the purposes for which that information will be used, please see the Collection Notification information here.

When forwarding an email message, please do not change the subject line of the message or add additional text. The ACMA will only contact you in relation to a report if it requires further information to assist it in its anti-spam activities.


How do spam reports assist the ACMA?

Spam reports help the ACMA in its anti-spam activities. This includes taking enforcement action, such as formal warnings, infringement notices, enforceable undertakings and Federal Court action.

By reporting spam to the ACMA, you can help the ACMA to warn other consumers about spam-based scams that target Australians. Thanks to reports from the public, the ACMA were able to warn consumers about an SMS lottery scam targeting the 2010 FIFA World Cup, and scammers using email to target the Queensland Flood Relief Appeal.

Read more about enforcement actions taken by the ACMA under the Spam Act and the corresponding media releases.

The ACMA's spam reports and complaints handling policy provides more information.

Q: How can I stop receiving spam in my email inbox?

A: Spam is a global problem with billions of messages sent every day. Your internet service provider may be able to offer you some protection from spam targeting you. Speak to your ISP about what they are doing to stop you from receiving spam.

You can also purchase your own spam-filtering software and we suggest speaking to your computer support person about software recommendations.

When it comes to spam, remember to ignore it, report it and delete it.

Q: How can I stop receiving spam on my mobile phone?

A: The ACMA has seen a significant increase in spam sent to mobile phones, particular scams targeting advertisers of cars, boats and bikes for sale and lottery scams. Be sure to protect your mobile telephone number, especially if it will be published online.

Q: Is it ever safe to unsubscribe?

A: If you know the business that is sending you email or SMS using the unsubscribe facility can be the fastest way to stop receiving the messages. However, if you are not sure who the sender is or suspect the message may be a scam, it is best not respond.

Still have a question?

For general questions about spam, the Spam Act 2003 FAQs Act may help. If you require information on how to comply with the Spam Act or have a business enquiry, the ensuring you do not spam section may help. You can also ask the ACMA's Anti-Spam Team by calling 1300 855 180. Calls to this number are charged at the rate of a local call.

To learn more about why the ACMA is collecting personal information as part of this process, and the purposes for which that information will be used, please see the Collection Notification information here.

Last updated: 11 September 2017