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Industry codes
| Code | Applies to | Key purpose | Registration date |
|---|---|---|---|
| Cabling Requirements for Business |
|
This code requires businesses engaging in customer cabling activities to ensure that the cablers working on their behalf perform work in accordance with the Cabling Provider Rules. | 17 July 2003 |
|
Connect Outstanding C617:2017 Incorporating Variation No.1/2023
|
|
Sets the time for connecting a new landline service, if the previous occupant did not cancel it | 16 March 2017 |
| Customer and network fault management C513:2015 |
|
Defines how carriers and CSPs record, manage and resolve faults between each other | 19 February 2016 |
| Emergency call services requirements C536:2020 |
|
Ensures people have access to the emergency call service. Explains how the emergency call service operates and when to use it | 17 December 2020 |
| End to end network performance C519:2004 |
|
Specifies the minimum performance levels for service over public networks | 12 August 2004 |
| Handling of Life Threatening and Unwelcome Communications C525:2023 |
|
Provides a standard procedure for the cooperative handling of life threatening communications or a pattern of unwelcome communications | 16 June 2023 |
| Inbound Number Portability C657:2015 |
|
Allows customers to keep their freephone (18/1800) or local rate numbers (13/1345/1300) when they change to a CSP with a different carrier network | 21 March 2016 |
| Integrated Public Number Database C555:2020 |
|
Sets out rules about the provision of accurate information to the IPND, the storage of information in the IPND, and the disclosure of information from the IPND. | 20 March 2020 |
| Information on accessibility features for telephone equipment C625:2020 |
|
Explains what telecommunications equipment suppliers must do to provide clear product information to people with disability and older people | 16 April 2020 |
| Local Number Portability C540:2023 |
|
Ensures customers can keep their local number when they connect to another carrier or CSP’s network | 1 June 2023 |
| Mobile Number Portability C570:2009 |
|
Ensures customers can keep their mobile number when they connect to another CSP or mobile carrier network | 19 February 2016 |
| Mobile Phone Base Station Deployment C564:2020 |
|
Helps carriers, communities and councils to consult about mobile phone towers | 17 December 2020 |
|
Mobile Premium Services C637:2019
|
|
Protects customers who use Mobile Premium Services | 4 December 2019 |
| NBN access transfer C647:2023 |
|
Protects customers and ensures they can choose a provider and move between providers | 18 January 2024 |
| Next-Generation Broadband Systems Deployment in Customer Cabling C658:2019 |
|
Sets the rules for how cables perform when they carry:
|
4 February 2019 |
| Pre-selection C515:2015 |
|
Sets the steps that allow customers to choose different providers for some phone services | 19 February 2016 |
| Priority Assistance for Life Threatening Medical Conditions C609:2007 | Gives customers with life-threatening medical conditions quicker access to connections, repairs. Ensures their service is reliable | 20 July 2007 | |
| Reducing Scam Calls and Scam SMs C661:2022 |
|
Sets out processes for identifying, tracing, blocking and otherwise disrupting scam calls and scam SMS | 12 July 2022 |
| Number Management: Use of Numbers by Customers C566:2023 |
|
Places obligations on carriage service providers in relation to holding numbers and issuing numbers to customers for use and sets out customers’ rights to use their number(s) | 1 June 2023 |
| Telecommunications Consumer Protections C628:2019 Incorporating Variation No.1/2022 |
|
Protects customers who use mobile phone, landline and internet services, including NBN (This updates the guides referenced in clauses 3.4.1(a) and 6.10.1 of C628:2019 registered on 1 July 2019) |
16 June 2022 |
| ULLS Network Deployment C559:2012 |
|
Protects the network when systems and services use the unconditioned local loop service | 16 May 2012 |
Note: Codes are registered on the day they are published to this page.
About the register
Telecommunications companies must follow the rules in the Telecommunications Act 1997 (the Act). The codes and standards contain these rules.
The register we maintain must include all:
- Industry codes that have to be registered under Part 6 of the Act
- Industry standards
After we register a new code or standard, the Communications Alliance publishes it and we add it to this list.
Industry standards
| Industry standard | Date standard was made |
|---|---|
| Telecommunications (Financial Hardship) Industry Standard 2024 | 1 February 2024 |
| Telecommunications (Customer Service Guarantee) Standard 2023 | 28 August 2023 |
| Telecommunications (Fax Marketing) Industry Standard 2021 | 26 August 2021 |
| The Telecommunications (Mobile Number Pre-Porting Additional Identity Verification) Industry Standard 2020 | 27 February 2020 |
| Telecommunications (NBN Continuity of Service) Industry Standard 2018 | 21 June 2018 |
| Telecommunications (NBN Consumer Information) Industry Standard 2018 | 21 June 2018 |
| Telecommunications (Consumer Complaints Handling) Industry Standard 2018 | 4 June 2018 |
| Telecommunications (Telemarketing and Research Calls) Industry Standard 2017 | 29 March 2017 |