See the presentations below delivered by speakers at the ACMA's Reconnecting the Customer: Mobile Network Performance Forum held on 14 November 2013.
Jennifer McNeill, General Manager, Content, Consumer and Citizen Division, ACMA: 'The conversation so far'.
Kursten Leins, Ericsson: Network performance - keeping smartphone users loyal
Simon Cohen, Ombudsman, TIO: The Telecommunications Industry Ombudsman's perspective
Teresa Corbin, CEO, ACCAN:
John Stanton, Communications Alliance:
Chris Althaus, AMTA: How industry informs consumers about network performance
Shara Evans, Market Clarity: Mobile apps as one possible solution