Almost half (45 per cent) of Australians agree that the primary responsibility for protecting online identity data should be shared between users, service providers and government.
That’s one of the main findings of a new ACMA research report—Identity and responsibility—released today as the final part of a series of three short reports discussing the findings of the Digital footprint and identities community attitudinal research.
Australians want control over sharing information about who they are and what they do online and many are willing and able to take effective action when problems arise. Almost half (49 per cent) would take direct action, complaining to their provider or unsubscribing from a service. A further eight per cent would use a form of self-help, such as posting adverse reviews and searching for help online.
However, Australians are still looking for assurance that their online identities are securely managed. But more than 80 per cent of those surveyed want government to take a role in online identity protection—for example, by setting standards and encouraging providers to follow them. Half want the government to enact and actively enforce legislation. And one in three Australians don’t know where to go to make a complaint about misuse of their personal information.
The findings also point to citizens wanting to exercise reasonable control over how their information is shared, while needing clear and easy-to-understand information about how this data is stored and used, including by government.
With more of our lives are moving online every day, the research points to the need for adequate processes to deal with complaints and concerns and to make sure that these are widely known and understood by digital citizens and industry operators.
Read the full reports:
Digital footprints and identities: Community attitudinal research report [pdf and Word]
Managing your digital identity: Digital footprints and identities short report 1 [pdf and Word]
Sharing digital identity: Digital footprints and identities short report 2 [pdf and Word]
Identity and responsibility: Digital footprints and identities short report 3 [pdf and Word]