Almost all Australian travellers are now receiving a warning message about international mobile roaming when they arrive at an overseas destination. The ACMA recently undertook an audit of Telstra, Optus and Vodafone to assess compliance with elements of the International Mobile Roaming Standard (IMR Standard), and we’re pleased to say that so far things are looking good.
Our enquiries found high levels of compliance with the IMR Standard. Customers of Optus, Telstra and Vodafone are also receiving pricing information via SMS, which helps mitigate the risk of bill shock.
We’re also observing that the type of IMR products available to consumers has continued to evolve. In the lead-up to the introduction of the IMR Standard, roaming charges were increasingly under the spotlight—a number of providers have since improved the information they give customers and now offer more competitive roaming charges, particularly for data.
Consumers should be aware that roaming overseas can still result in much higher charges than in Australia. If you’re heading overseas, take some time to educate yourself on how to avoid bill shock.