Don’t let data roaming ruin your holiday
If you're travelling overseas these holidays,
you've probably checked your passport is valid,
booked in your vaccinations, organised your visa
and bought travel insurance. But to avoid losing
the fond memories of your trip faster than your
tan, do one more thing-call your mobile provider
and ask about international roaming.
While many consumers avoid making calls while
overseas because they know it can be expensive,
more and more people are experiencing 'bill shock'
when they return from an international trip and
receive a substantial phone bill. The culprit is
often data roaming charges for using mobile
services or applications, particularly on
smartphones. Even simply turning on your smartphone
while overseas may activate data roaming or enable
automatic updates that you will be charged for.
However, making a quick call to your mobile
provider before you leave and adjusting some of
your mobile settings will help you save a lot of
money and avoid unnecessary stress. Make sure
- Ask about international roaming on your
service, including the rates for calls, data,
message services, SMS and any other services
- Clearly explain how you intend to use your
phone to ensure you receive accurate
- Ask about deactivating international
roaming or changing your settings.
- Find out if you can monitor your usage
online while overseas.
- Consider disabling data access while you
- Read your manual and understand your
- Do your own research so you understand your
mobile phone and your options-for example, you
may find it is more cost-effective to purchase
a prepaid SIM card in the country you are
visiting rather than using your own phone.
Last updated: 22 November 2016