Directory assistance & associated services | ACMA

Directory assistance & associated services

All providers of a standard telephone service must provide directory assistance services to their customers. Basic directory assistance allows a caller to obtain the telephone number of a person or business.

Charges apply for these calls

Contact your service provider for more information on call costs.

Common Directory assistance numbers include:

  • national directory assistance service—dial 1223 (basic service provided by automated speech recognition)

  • national directory assistance service—dial 1224* or 124937* (operator assists in providing a search service) 

  • international numbers—dial 1225

  • call connect operator-assisted—dial 12455* and 12456* (operator providers a search service and connects the call)

  • directory assistance for person with a disability or special need—dial 12551

Last updated: 26 September 2016