Customer and network fault management C513:2015 | ACMA

Customer and network fault management C513:2015

Abstract

Industry body responsible

Communications Alliance

Section of the industry to which code relates

Carriers and carriage service providers.

Date of registration

19 February 2016

Objectives of the code

The objectives of this Code are as follows:

  1. outline the process of recording, managing and resolving customer faults and network faults between carriers and carriage service providers in the most efficient manner to the benefit of users of telecommunications services;
  2. allocate responsibility for the recording, managing and resolving of customer faults and network faults to the appropriate carrier or carriage service provider;
  3. establish procedures to address fault management processes; and
  4. establish service levels for fault resolution.

Accessing the code

Last updated: 21 March 2017