Contacting emergency services | ACMA

Contacting emergency services

Dial Triple Zero (000) for police, fire or ambulance in a life or property threatening time critical emergency situation.

All calls to emergency numbers, whether from fixed, mobile, pay phones or VoIP are free.

000 can be called from any fixed or mobile phone and certain VoIP services.

For more information about the 000 service go to www.triplezero.gov.au

The GSM international standard emergency number is 112. This number can be only be dialled on digital mobile phones. 112 can be dialled anywhere in the world with GSM coverage and is automatically translated to that country's emergency number.

If you are deaf or have a speech or hearing impairment call 106:

  1. This is a text emergency call, not SMS.
  2. You can call from teletypewriters.

For more information about how to make a 106 call, go the National Relay Service

When calling 000 from a mobile phone you should be prepared to provide as much information as possible to emergency service operators about the location of the emergency.

If you are unable to identify your whereabouts, mobile carriers can provide emergency services with location information in most cases.

However, the accuracy of this information can be affected by factors such as obstructions to mobile reception or the number of mobile phone towers nearby. It should be noted that mobile location will only be possible where network coverage is present.

The Emergency+ smartphone app addresses this issue by using your smartphone’s GPS functionality to provide your exact location which you can verbally provide to the emergency call-taker. The Emergency+ app is available to download free of charge from the Google Play store and Apple App store.  At this time you cannot SMS 000.

For more information, visit the ACMA emergency call services page.

Last updated: 03 October 2016