ACMA media release – 103/2011 – 27 September
Telecommunications service provider Telko Pty Ltd has paid a $52,800 penalty
after the Australian Communications and Media Authority found a call centre
used by the company made telemarketing calls to numbers listed on the Do Not
The ACMA received 91 complaints in three months about Telko from people who
had registered their number on the Do Not Call Register. The calls offered to
switch the consumer's phone plan to Telko.
The ACMA investigation found that Telko did not effectively supervise the
Australian call centre that made telemarketing calls to numbers on the
register. Even though the calls were made by the call centre, Telko has the
ultimate responsibility to monitor compliance.
Businesses using an external call centre for telemarketing must make sure
that the centre is checking its call lists against the Do Not Call Register
before any telemarketing calls are made. They should also audit each call
centre to ensure that it is only calling numbers that are not listed on the Do
Not Call Register.
If organisations don't meet their obligations under the Do Not Call Register
Act, they could face serious penalties from the ACMA.
Members of the public can opt out of receiving unsolicited telemarketing
calls and marketing faxes by calling 1300 792 958 or by visiting www.donotcall.gov.au. Registration is
free. Even if a consumer has an existing relationship with an organisation, the
consumer can request that the organisation stop making telemarketing calls or
sending marketing faxes.
For more information or to arrange an interview please contact: Emma Rossi,
Media Manager, on (02) 9334 7719, 0434 652 063 or email@example.com.