The ACMA

ACMA directions about compliance (section 121)

The following directions to comply with codes registered under section 117 of the Telecommunications Act 1997 were issued by the ACMA under section 121.



Date

Party

Code

Media releases

11 March 2016 Macquarie Telecom Ltd Direction to comply with C555:2008 Integrated Public Number Database (IPND) Industry Code Macquarie Telecom's IPND breaches

18 Jan 2016

Lycamobile Pty Ltd

Direction to comply with C628: 2015 Telecommunications Consumer Protections (TCP) Code

 

Lycamobile’s complaints-handling draws ACMA attention

14 October 2015 SpinTel Pty Ltd Direction to comply with C555:2008 Integrated Public Number Database (IPND) Industry Code   SpinTel silent numbers breach
31 August 2015 AussieSim Pty Ltd Direction to comply with  C628:2012 Telecommunications Consumer Protections (TCP) Code The ACMA directs six providers to comply with the TCP Code
31 August 2015  Btel Communications Pty Ltd Direction to comply with  C628:2012 Telecommunications Consumer Protections (TCP) Code  The ACMA directs six providers to comply with the TCP Code 
31 August 2015 Datawave Internet Pty Ltd Direction to comply with  C628:2012 Telecommunications Consumer Protections (TCP) Code The ACMA directs six providers to comply with the TCP Code
31 August 2015 Golden IT Pty Ltd  Direction to comply with  C628:2012 Telecommunications Consumer Protections (TCP) Code  The ACMA directs six providers to comply with the TCP Code
31 August 2015 Harbour of Technology Pty Ltd Direction to comply with  C628:2012 Telecommunications Consumer Protections (TCP) Code The ACMA directs six providers to comply with the TCP Code
31 August 2015 MVoice Pty Ltd Direction to comply with  C628:2012 Telecommunications Consumer Protections (TCP) Code  The ACMA directs six providers to comply with the TCP Code
26 June 2015 Southern Phone Company Ltd  Direction to comply with  C628:2012 Telecommunications Consumer Protections (TCP) Code Southern Phone Company's silent number privacy breaches
1 June 2015 Tele-Talk Pty Ltd Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code  ACMA directs Tele-Talk to comply with consumer code
26 May 2015  SoleNet Pty Ltd 

Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code

 
SoleNet directed to comply with telco consumer code 
22 January 2015 Best Telecom Australia Limited Direction to comply with  C628:2012 Telecommunications Consumer Protections (TCP) Code  None

27 Nov 2014

The Trustee for M& E Alchi Family Trust (operating as Business Class Telecom)

Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code

The ACMA directs Business Class Telecom to comply with TCP Code 
10 Sep 2014 Sure Telecom Pty Ltd Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code Sure Telecom: multiple breaches of consumer code 

27 Aug 2014

David John Esmonde

Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code

ACMA directs a dozen telcos to comply with consumer rules

 

27 Aug 2014

E-Tel Communications Pty Ltd

Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code

ACMA directs a dozen telcos to comply with consumer rules

 

27 Aug 2014

HomeLinX Pty Ltd

Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code

ACMA directs a dozen telcos to comply with consumer rules

 

27 Aug 2014

iTalk (Australia) Pty. Ltd

Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code

ACMA directs a dozen telcos to comply with consumer rules

 

27 Aug 2014

Max Telecom Pty Ltd

Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code

ACMA directs a dozen telcos to comply with consumer rules

 

27 Aug 2014

Netbay Internet Pty Ltd

Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code

ACMA directs a dozen telcos to comply with consumer rules

 

27 Aug 2014

Oz Talk Communications Pty Ltd

Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code

ACMA directs a dozen telcos to comply with consumer rules

 

27 Aug 2014

Pivit Pty Ltd

Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code

ACMA directs a dozen telcos to comply with consumer rules

 

27 Aug 2014

Reeds Internet & Telecom Pty Ltd

Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code

ACMA directs a dozen telcos to comply with consumer rules

 

27 Aug 2014

Spinktel Pty Ltd

Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code

ACMA directs a dozen telcos to comply with consumer rules

 

27 Aug 2014

Vocaltone Networks Australia Pty Ltd

Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code

ACMA directs a dozen telcos to comply with consumer rules

 

 A accessible version of these 11 directions can be found here.

19 Nov 2013

UTel Networks Pty Ltd

Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP)Code

ACMA takes a stand on customer transfers 

16 Oct 2013

Lime Telecom Pty Ltd

Directions to comply with C628:2012 Telecommunications Consumer Protections (TCP) Code Direction issued to Lime Telecom for non compliance

9 Oct2013 

Gazal Telecom Australia Pty Ltd 

Direction to comply with C628:2012 Telecommunications Consumer Protections (TCP)Code

ACMA takes a stand on customer transfers

22 Aug 2013

Bytecard Pty Ltd

Directions to comply with: C628:2012 Telecommunications Consumer Protections (TCP) Code

Telco ‘stragglers’ must comply with TCP Code

22 Aug 2013

Clear Networks Pty Ltd

Directions to comply with: C628:2012 Telecommunications Consumer Protections (TCP) Code

Telco ‘stragglers’ must comply with TCP Code

22 Aug 2013

iTalk (Australia) Pty Ltd

Directions to comply with: C628:2012 Telecommunications Consumer Protections (TCP) Code

Telco ‘stragglers’ must comply with TCP Code

22 Aug 2013

Sure Telecom Pty Ltd

Directions to comply with: C628:2012 Telecommunications Consumer Protections (TCP) Code

Telco ‘stragglers’ must comply with TCP Code

8 Jul 2013

Jadi 1 Pty Ltd

Directions (PDF 1.82 MB) to comply with:
C628:2012 Telecommunications Consumer Protections (TCP) Code

ACMA issues first directions to comply with new telco product information rules

8 Jul 2013

Touch Mobile Pty Ltd

Directions (PDF 1.84 MB) to comply with:
C628:2012 Telecommunications Consumer Protections (TCP) Code

ACMA issues first directions to comply with new telco product information rules

8 Oct 2012

Telstra

Directions (PDF 179kb)

C628:2012 Telecommunications Consumer Protections (TCP) Code

ACMA issues directions to Telstra

21 Dec 2011

Vodafone Pty Ltd

Directions (PDF 25 kb) to comply with:

C628:2007 Telecommunications Consumer Protections (TCP) Code

ACMA issues directions to Vodafone

21 Dec 2011

Vodafone Network Pty Ltd

Directions (PDF 26 kb) to comply with:

C628:2007 Telecommunications Consumer Protections (TCP) Code

ACMA issues directions to Vodafone

24 Dec 2010

Azspa Pty Ltd

Directions (PDF 262 kb) to comply with:

C637:2009 Mobile Premium Services Code (PDF)

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13 Dec 2010

Jada Mobile Services Ltd

Directions (Word 832 kb) to comply with:

C637:2009 Mobile Premium Services Code (PDF)

ACMA reminds consumers about risks of premium SMS services

9 Nov 2010

Nine Network Australia

Directions (PDF 36 kb) to comply with:

C637:2009 Mobile Premium Services Code (PDF)

ACMA directs premium SMS providers to comply with code

9 Nov 2010

Australia Online

Directions (PDF 45 kb) to comply with:

C637:2009 Mobile Premium Services Code (PDF)

ACMA directs premium SMS providers to comply with code

29 Oct 2010

Singtel Optus Pty Ltd

Directions (PDF 300 kb) to comply with:

C637:2009 Mobile Premium Services Code (PDF)

ACMA acts on premium SMS ads

29 Oct 2010

Storacall Technology Pty Ltd

Directions (PDF 299 kb) to comply with:

C637:2009 Mobile Premium Services Code (PDF)

ACMA acts on premium SMS ads

20 Aug 2010

Switchfire Pty Ltd

Directions (PDF 147 kb) to comply with:

C637:2009 Mobile Premium Services Code (PDF)

ACMA directs Switchfire to comply with mobile premium services code

12 Jul 2010

Omnicall Australia Pty Ltd

Directions (PDF 359 kb) to comply with:

C637:2009 Mobile Premium Services Code (PDF)

ACMA warns Omnicall over missing helpline

27 Apr 2010

Crystal's Gifted Psychics Pty Ltd

Directions (PDF 334 kb) to comply with:

C637:2009 Mobile Premium Services Code

ACMA takes first action under new rules to protect users of mobile premium services

21 Apr 2010

TPG Internet Pty Ltd

Directions (PDF 348 kb) to comply with:

C628:2007 Telecommunications Consumer Protections (TCP) Code

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21 Apr 2010

Edirect Pty Ltd

Directions (PDF 128 kb) to comply with:

C628:2007 Telecommunications Consumer Protections (TCP) Code

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21 Apr 2010

iiNet Limited

Directions (PDF 132 kb) to comply with:

C628:2007 Telecommunications Consumer Protections (TCP) Code

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8 Apr 2010

Soul Communications Pty Ltd

Directions (PDF 672 kb) to comply with:

C628:2007 Telecommunications Consumer Protections (TCP) Code

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21 Jul 2009

Jason Kenneth McKay (trading as Web Ace)

Directions (PDF 164 kb) to comply with:

C628:2007 Telecommunications Consumer Protections (TCP) Code

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27 Jan 2009

BKB Internet Pty Ltd

Directions (PDF 148 kb) to comply with:

CA C628:2007 Telecommunications Consumer Protections (TCP) Code

ACMA releases final report on compliance with financial hardship requirements by carriage service providers

27 Jan 2009

EzyCall Pty Ltd

Directions (PDF 148 kb) to comply with:

CA C628:2007 Telecommunications Consumer Protections (TCP) Code

The Direction to EzyCall Pty Ltd has been revoked, please refer to the related media release

ACMA releases final report on compliance with financial hardship requirements by carriage service providers

5 Feb 2008

Dodo Australia Pty Ltd

Directions (PDF 563 kb) to comply with:

ACIF C542:2003 Billing Code;

ACIF C547:2004 Complaint Handling Code

ACMA directs Dodo to comply with complaint handling and billing codes

5 Dec 2002

Just Internet

Directions (PDF 43 kb) to comply with:

Industry Code ACIF C521:2000 Customer Information on Prices, Terms and Conditions (PDF)

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Referenced items

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