The TCP Code
On 5 September 2012, Australian Communications and Media Authority Chairman Chris Chapman gave a speech to the ACCAN conference, Sydney on The Telecommunications Consumer Protections Code—delivering for consumers. This page contains links to the transcript and a video of the speech.
The speech introduced the new Telecommunications Consumer Protections Code (TCP) which has been designed to improve consumer experiences with telecommunications providers in relation to advertising, plan comparison, spend management and complaints, and also described the new compliance approach of the ACMA.
(Download PDF | Download Word [.doc] | View The ACMA story video)
Last updated: 07 September 2017