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Communications report 2013–14


While communications connectivity levels are stabilising in both the fixed and mobile markets, Australians are engaging more intensively online.

This is just one key finding from the ACMA Communications report 2013–14, tabled in parliament on 3 December 2014.

The Communications report fulfils the ACMA's statutory reporting requirements under section 105 of the Telecommunications Act 1997 to report to the Minister for Communications on significant matters relating to the performance of carriers and carriage service providers, including consumer satisfaction, consumer benefits and quality of service.

The report provides an overview of the Australian telecommunications industry performance against a range of regulatory obligations including compliance with safeguards such as the Customer Service Guarantee Standard, the provision of emergency call services, and compliance with codes and standards.

Comments and enquiries about the Communications report should be sent to:

Release date

  • December 2014: Communications report 2013–14
  • March 2015: Report 1—Australians' digital lives
  • June 2015: Report 2—The evolution of VoIP in Australia

Report and related material 

Communications report 2013–14 



Communications report 2013–14

4 MB

10 MB

Chairman’s foreword

84 kB


Introduction and Executive summary

44 kB


Key indicators—At a glance  

54 kB


Chapter 1—The Australian communications and media market

2.1 MB


Chapter 2—National interest issues

190 kB


Chapter 3—Telecommunications consumer safeguards and quality of service

861 kB


Chapter 4—Broadcasting and online content industry performance

338 kB


.csv files of all figures:
Chapter 1
Chapter 2
Chapter 3
Chapter 4


Blog—Australians’ appetite for data and content continues to grow


Video—Communications report 2013–14


Infographic—Aussies are hungry for more internet


Communications report 2013–14 series, report 1



Report 1—Australians' digital lives

2.3 MB

4.6 MB

Data files of all figures


Blog—Australians embrace a digital life


Video—Australians' digital lives


Communications report 2013–14 series, report 2


Report 2—The evolution of VoIP in Australia

1.3 MB

3.4 MB

Data files of all figures


Blog—The Aussie VoIP evolution








Last updated: 17 June 2015

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