Mobile Network Performance Forum

What was the forum all about?

What: Reconnecting the Customer: Mobile network performance forum

Where: ACMI Cinemas, Federation Square, Melbourne

When: Thursday 14 November 2013

The objectives of the forum were to:

  • Gain a better understanding of what is at the heart of consumer complaints about mobile network performance.
  • Identify whether these issues are being sufficiently addressed.
  • Find out what information helps consumers to understand providers’ network performance and identify whether current offerings meet consumer needs.

Discussion paper

In the lead-up to the forum, we released a discussion paper (PDF 1.2 MB) or (Word 1.9 MB) to begin the conversation on some of the important issues. The paper explored the:

  • factors shaping consumer perceptions of good and bad mobile network performance
  • key technical aspects of mobile performance and network management
  • stages of the consumer lifecycle at which mobile performance may be most relevant
  • information currently available to Australian consumers about the performance of mobile networks.

A copy of the final agenda (PDF or htm) for the forum is available.

Information about the speakers and panellists is available here.

Last updated: 29 April 2014

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