ACMA directs Bytecard to comply with TIO determinations | ACMA

ACMA directs Bytecard to comply with TIO determinations

ACMA media release 121/2011 – 15 November

The ACMA has directed Canberra-based internet service provider, Bytecard Pty Ltd (Bytecard), to comply with four determinations made by the Telecommunications Industry Ombudsman. Bytecard also trades as Netspeed Internet Communications and Leading Edge Internet.

The TIO determinations require Bytecard either to refund money to or waive the debts of four customers.

'Compliance with the TIO scheme is not negotiable,' said ACMA Chairman, Chris Chapman. 'If Bytecard persists in its failure to comply, the ACMA can approach the Federal Court seeking orders requiring it to do so, as well as civil penalties.'

The TIO provides a free dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service in Australia.

Under the Telecommunications (Consumer Protection and Service Standards) Act 1999, administered by the ACMA, service providers must comply with the TIO scheme.

For more information or to arrange an interview please contact: Emma Rossi, Media Manager, on (02) 9334 7719, 0434 652 063 or media@acma.gov.au.

Last updated: 11 February 2014