At the ACMA, we’re committed to ensuring that our performance remains fit-for-purpose and of the highest possible standard. We work to improve not only the regulatory frameworks that we operate within, but also our internal processes and procedures.
An essential element of this process is the facilitation of an open and constructive dialogue between the ACMA and our stakeholders. This helps inform our regulatory decision-making and provides us with valuable insights into where improvement may be required.
Our better regulatory practice initiative (BRPI) is a key component of this. This scheme allows the agency to embed its feedback mechanisms in a more structured and systematic way. It also implements a rolling set of priorities identified through our stakeholder engagement processes, internal review and the Regulator Performance Framework (RPF).
The 2015 version of this initiative, our ‘Continuous improvement program’, focussed on improving the effectiveness and ease of use of the ACMA’s stakeholder consultation processes, as well as introducing a restructured and redesigned annual work program.
The renaming of the continuous improvement program to the BRPI better reflects the purpose and aim of this initiative, as we focus on better, smarter, more targeted regulation to continue more transparent and meaningful dialogue with our stakeholders.
You can read about our 2015–16 BRPI achievements in our RPF 2015–16 performance assessment report. The report also highlights how our RPF self-assessment methodology is designed to inform the BRPI, and how the BRPI provides an additional mechanism from which RPF outcomes can be facilitated.
Our 2016–17 BRPI
Our 2016–17 BRPI builds upon the achievements and work identified in 2015–16. Its activities fall under the following categories:
- performance reporting framework
- timeliness of decisions
- regulatory reform proposals.
- engagement with stakeholders and transparency of decision making.
1. Performance reporting framework
Our 2016–17 BRPI will continue to enhance our performance information through benchmarking and improvements in reporting measures. This includes:
- the publication of corporate plan and Portfolio Budget Statement performance measures
- a continued focus on the development of timeliness metrics for use in RPF reporting
- the implementation of a new quality assurance framework to guide the ongoing development of the ACMA’s single point-of-contact Customer Service Centre
- ongoing work to enhance and improve the performance and quality of information available through SPECTRA, the ACMA’s spectrum management facility.
2. Timeliness of decisions
Enhancing the timeliness of our decision-making processes and how we communicate these to stakeholders will be a focus of the 2016–17 BRPI. This includes:
- the publication of the annual forward work plan
- the publication of the five-year spectrum outlook (FYSO)
- seeking further information and feedback from our stakeholders on the timeliness of our decision-making, as well as how and when we communicate this
3. Regulatory reform proposals
Our 2016–17 BRPI will further our efforts to drive regulatory reform that improves our operations and explores opportunities for incorporating greater industry involvement. This includes:
- working to improve the transparency and accountability of our communication with stakeholders regarding regulatory reform opportunities
- examining opportunities for regulatory reform as suggested by the upcoming ACMA review once it is published by the government
- implementing numerous projects earmarked by the ACMA as contributing towards the government’s regulatory reform program.
4. Engagement with stakeholders and transparency of decision making
We’ll keep expanding our efforts to communicate and engage effectively with our stakeholders, including through:
We welcome your feedback on our BRPI. Feedback can be emailed to firstname.lastname@example.org.