Complaints

Title: Mr Mrs Miss Ms Other Other:

First Name *(Required Field):

Last Name *(Required Field):

Street or P.O. Box *(Required Field)

Suburb/Town *(Required Field)

State/Territory ACT NSW VIC QLD SA WA TAS NT Other

Postcode/Zip:

Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antigua And Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Republic Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia Herzegovina Botswana Brazil Brunei Darussalam Bulgaria Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Chad Chile China Cocos (Keeling) Islands Colombia Comoros Congo Cook Islands Costa Rica Cote D'Ivoire Croatia Cuba Cyprus Czech Republic Denmark Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Grenadines Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland, Republic Of Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho, Kingdom Of Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova, Republic Of Monaco Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion Island Romania Russian Federation Rwanda Saint Kitts and Nevis Saint Lucia Samoa Saudi Arabia Senegal Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Korea Spain Sri Lanka St Pierre & Miquelon Sudan Suriname Swaziland Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania Thailand Togo Tonga Trinidad And Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Of America Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands (GB) Virgin Islands (U.S.) Wallis And Futuna Islands Yemen Yugoslavia Zambia Zimbabwe

Business hours phone number *(Required Field)

Alternate phone number

Mobile phone number *(Required Field)

Email address *(Required Field)

How would you prefer to be contacted? Business Hours Phone Alternate Phone Mobile Phone Email

Please note that ACMA will be unable to direct the business in question to remove your electronic address (mobile telephone number) from their marketing lists without your permission. Please refer to ACMA's privacy policy for more information. 

I AGREE for my electronic address to be released to the business I am complaining about. *(Required Field) Select Yes No

I AGREE, where applicable, for details of my complaint to be referred on to other government agencies as part of any investigation into breaches of the Spam Act or other legislation. *(Required Field) Select Yes No

If necessary, I am prepared to make a written statement regarding this matter. *(Required Field) Select Yes No

1) Business name of spammer (if you know):

2) Summary of complaint: (Note: specific details of spam message are added
in a later section) *(Required Field)

3) Sender ID: what number did the message come from?

(The sender ID is usually a phone number, but can sometimes be a mix of letters and numbers) *(Required Field):

4) Is the mobile number you provided above the same number as you received the message on *(Required Field) Select Yes No

If no, What address did you receive the message on?

5) What time did you receive the message

6) What date did you receive the message?

7) Have you been charged for this service? Select Yes No

Please note: ACMA does not handle billing disputes regarding premium SMS messages. Please contact your mobile phone provider for more information about resolving billing disputes.

8) Have you tried to unsubscribe? You are not required to unsubscribe if you receive an unsolicited commercial electronic message, however, any information regarding your attempts to unsubscribe will assist ACMA in its investigations. *(Required Field) Select Yes No

If yes, please provide details of your efforts to unsubscribe (including date/s if known):

9) Text of spam message or description of image: *(Required Field)