ACMA - Online enquiries

You may want to email an enquiry directly to the ACMA team responsible for your area of interest.

Broadcasting
Corporate
Internet, including spam
Radiofrequency spectrum
Telecommunications

If you experience problems with one of the ACMA's websites, please contact the Digital Publishing Section.

Broadcasting
Broadcasting Complaints For extensive information about the broadcasting complaints process, go to Broadcasting complaints.
Radio and TV Content For enquiries and complaints about radio and TV content on commercial and narrowcast services, Pay TV, the ABC and SBS.	broadcasting@acma.gov.au
Community Broadcasting Services For enquiries and complaints about community broadcasting services	communitybroadcasting@acma.gov.au
Television and Radio Reception For advice on Television and radio reception interference, please read our self help guide Better Television and Radio Reception booklet
Corporate
Communications and Publishing For information on the ACMA's publications, including the monthly newsletter ACMAsphere, and the annual report.	Submit an enquiry
Library For general enquiries about the communications environment in Australia.	Submit an enquiry
Media For journalists seeking information or for queries about an ACMA media release.	Submit an enquiry
Privacy – Consumer Interests For general telecommunications privacy enquiries, including recording of telephone calls nuisance calls, calling number display and protection of customer personal information.	Submit an enquiry
Internet
Spam For extensive information and FAQs on spam, the Spam Act, and to make a complaint about spam go to the spam home page. Report spam emails through the online spam reporting form.
Internet content The ACMA website contains extensive information about internet content and internet gambling. To make a complaint about internet content, please complete the relevant online complaint form. To make a complaint about internet gambling content, please complete the relevant online complaint form.
Radiofrequency spectrum
Interference (Radiocommunications Services)	Submit an enquiry
CD-ROM data sales For CD-ROM data sales and associated queries.	BSIT@acma.gov.au
EMC requirements For establishing compliance with the EMC framework and providing suppliers with standards relevant to the products they market.	Submit an enquiry
EMR issues For assessing and developing radiation exposure standards and compliance arrangements for radiocommunications and telecommunications equipment.	Submit an enquiry
Frequency assignment For frequency assignment and radiocommunications licence enquiries.	Submit an enquiry
Frequency planning For information on national radiofrequency planning matters.	freqplan@acma.gov.au
Space systems For information on establishing regulatory and licensing arrangements for space systems and engineering assessments about space-based communications systems.	Submit an enquiry
Standards and compliance – radiocommunications For information on radiocommunications standards, including EMC standards, compliance and labelling.	Submit an enquiry
Standards and compliance – EMR For information on EMR standards, compliance and labelling.	Submit an enquiry
Radiocommunications Licensing and Telecommunications Deployment For general licensing and frequency enquiries.	Submit an enquiry
Registration of spectrum licensed devices For accredited persons to submit electronic device registration forms in the standard protocol format, to the ACMA.	Device.Registration@acma.gov.au
Satellite coordination For information on assessing satellite network coordination data to protect Australia's radiofrequency spectrum interests. Further information is available on this site.	Submit an enquiry
Spectrum marketing For information on the competitive allocation of radiofrequency spectrum and the pricing of apparatus licensed services.	Submit an enquiry
Telecommunications
Cabling For information on cabling provider rules, cabling standards and compliance, and policy-related enquiries.	Submit an enquiry
Carriers and service providers For information about entry into the market by entities wishing to supply telecommunications services and facilities.	Submit an enquiry
Customer Service Guarantee For information on administration of the Customer Service Guarantee for customers of telecommunications service providers.	Submit an enquiry
Disabled access For information on access to telecommunications for people with disabilities.	Submit an enquiry
Do Not Call Register All enquiries and complaints about the Do Not Call Register should be directed to the organisation contracted to operate the register on the ACMA's behalf. You can contact the register operator by: visiting the Do Not Call Register website; calling 1300 792 958 for consumer enquiries and complaints; calling 1300 785 749 for industry enquiries and complaints.
Emergency call services For enquiries on the handling of 000 calls by carriers and carriage service providers.	Submit and enquiry
Industry codes For information on developing and registering codes by industry associations, in consultation with consumers.	Submit an enquiry
Industry reporting For enquiries and feedback on the ACMA Communications Report.	Submit an enquiry
Numbering For information on the Numbering Plan, number portability and charges for numbers.	Submit an enquiry
Smartnumbers For information on 1800 or 13 numbers.	Submit an enquiry
Standards and Compliance - Telecommunications For information on telecommunication standards, compliance and labelling.	Submit an enquiry
Telecommunications Industry Ombudsman scheme exemptions For information on the register of service providers exempt from joining the TIO scheme.	Submit an enquiry
Telecommunications – international standards For information on managing Australia's input into international and regional standards setting.	international.standards@acma.gov.au
Telecommunications – law enforcement For law enforcement obligations for carriers, carriage service providers and carriage service intermediaries.	Submit an enquiry
Telecommunications – Performance Monitoring Bulletin For quarterly reports on carrier performance.	Submit an enquiry
Universal service obligation (USO) For investigations, monitoring and reporting on the delivery of the USO.	Submit an enquiry

Broadcasting

Broadcasting Complaints

For extensive information about the broadcasting complaints process, go to Broadcasting complaints.

Radio and TV Content

For enquiries and complaints about radio and TV content on commercial and narrowcast services, Pay TV, the ABC and SBS.

broadcasting@acma.gov.au

Community Broadcasting Services

For enquiries and complaints about community broadcasting services

communitybroadcasting@acma.gov.au

Television and Radio Reception

For advice on Television and radio reception interference, please read our self help guide

Better Television and Radio Reception booklet

Corporate

Communications and Publishing

For information on the ACMA's publications, including the monthly newsletter ACMAsphere, and the annual report.

Submit an enquiry

Library

For general enquiries about the communications environment in Australia.

Submit an enquiry

Media

For journalists seeking information or for queries about an ACMA media release.

Submit an enquiry

Privacy – Consumer Interests

For general telecommunications privacy enquiries, including recording of telephone calls nuisance calls, calling number display and protection of customer personal information.

Submit an enquiry

Internet

Spam

For extensive information and FAQs on spam, the Spam Act, and to make a complaint about spam go to the spam home page.

Report spam emails through the online spam reporting form.

Internet content

The ACMA website contains extensive information about internet content and internet gambling.

To make a complaint about internet content, please complete the relevant online complaint form.

To make a complaint about internet gambling content, please complete the relevant online complaint form.

Radiofrequency spectrum

Interference (Radiocommunications Services)

Submit an enquiry

CD-ROM data sales

For CD-ROM data sales and associated queries.

BSIT@acma.gov.au

EMC requirements

For establishing compliance with the EMC framework and providing suppliers with standards relevant to the products they market.

Submit an enquiry

EMR issues

For assessing and developing radiation exposure standards and compliance arrangements for radiocommunications and telecommunications equipment.

Submit an enquiry

Frequency assignment

For frequency assignment and radiocommunications licence enquiries.

Submit an enquiry

Frequency planning

For information on national radiofrequency planning matters.

freqplan@acma.gov.au

Space systems

For information on establishing regulatory and licensing arrangements for space systems and engineering assessments about space-based communications systems.

Submit an enquiry

Standards and compliance – radiocommunications

For information on radiocommunications standards, including EMC standards, compliance and labelling.

Submit an enquiry

Standards and compliance – EMR

For information on EMR standards, compliance and labelling.

Submit an enquiry

Radiocommunications Licensing and Telecommunications Deployment

For general licensing and frequency enquiries.

Submit an enquiry

Registration of spectrum licensed devices

For accredited persons to submit electronic device registration forms in the standard protocol format, to the ACMA.

Device.Registration@acma.gov.au

Satellite coordination

For information on assessing satellite network coordination data to protect Australia's radiofrequency spectrum interests. Further information is available on this site.

Submit an enquiry

Spectrum marketing

For information on the competitive allocation of radiofrequency spectrum and the pricing of apparatus licensed services.

Submit an enquiry

Telecommunications

Cabling

For information on cabling provider rules, cabling standards and compliance, and policy-related enquiries.

Submit an enquiry

Carriers and service providers

For information about entry into the market by entities wishing to supply telecommunications services and facilities.

Submit an enquiry

Customer Service Guarantee

For information on administration of the Customer Service Guarantee for customers of telecommunications service providers.

Submit an enquiry

Disabled access

For information on access to telecommunications for people with disabilities.

Submit an enquiry

Do Not Call Register

All enquiries and complaints about the Do Not Call Register should be directed to the organisation contracted to operate the register on the ACMA's behalf.

You can contact the register operator by: