Captioning quality standard
The ACMA is required to determine captioning standard(s) about the quality of captioning services provided by national and commercial television broadcasters and subscription television licensees. The captioning standards must be in place within 12 months after commencement of captioning amendments.
Please view the linked presentation for a summary of the draft standard.
Draft captioning quality standard
The public consultation period for the draft quality standard is now closed and submissions are currently being considered. The draft Standard is available and the consultation paper is available in Word [.docx] or PDF formats. Submissions relating to the Draft captioning quality standard are available on the ACMA's Beta website.
Interim approach – until captioning quality standard is in place
In the interim, the ACMA considers a set of meta-principles when assessing captioning quality in its investigation of complaints. The meta-principles are a concise version of the draft quality indicators developed in consultation with the Co-regulatory Captioning Committee.
Co-regulatory Captioning Committee
In September 2010, the ACMA facilitated the establishment of the Co-regulatory Captioning Committee (CCC) to develop indicators for assessing the quality of captioning.
CCC members include broadcasters, deaf and hearing impaired groups, relevant government departments and captioning service providers.
The CCC has met five times since November 2010 and developed draft captioning quality indicators.